At a Glance
- Tasks: Provide face-to-face support to customers during their financial journeys.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, and private medical coverage.
- Other info: Part-time hours with great opportunities for career advancement.
- Why this job: Make a real difference in customers' lives while gaining valuable banking experience.
- Qualifications: At least 12 months of customer service experience required.
The predicted salary is between 20000 - 25000 £ per year.
Lloyds Banking Group in Gosforth is seeking a Customer Support professional to provide face-to-face assistance to customers across branches. This role focuses on helping customers through important financial moments and adapting to their varying needs.
The ideal candidate will have at least 12 months of customer service experience and will be guided in their banking knowledge. The position offers a part-time schedule with opportunities for career growth. Enjoy a competitive salary with numerous benefits including a generous pension and private medical coverage.
Part-Time Banking Support & Guidance Advisor employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises employee development and career progression. Located in Gosforth, this role provides the opportunity to make a meaningful impact on customers' financial journeys while enjoying a competitive salary, generous pension, and private medical coverage, making it an ideal place for those seeking rewarding employment in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Banking Support & Guidance Advisor
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with customers. Being able to demonstrate your problem-solving skills and empathy will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Lloyds Banking Group site. This way, you can ensure your application gets the attention it deserves and shows your commitment to the role.
We think you need these skills to ace Part-Time Banking Support & Guidance Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially any roles where you've provided face-to-face support. We want to see how you've helped customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers through their financial moments. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Banking Knowledge:Even if you’re not a banking expert yet, show us that you’re eager to learn! Mention any relevant training or courses you’ve taken, and express your willingness to grow your knowledge in this area.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Banking Basics
Before heading into the interview, brush up on basic banking concepts and services. Familiarise yourself with Lloyds Banking Group's offerings and values, as this will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you went above and beyond to assist a customer, as this will demonstrate your ability to adapt to varying needs and provide excellent support.
✨Practice Face-to-Face Interaction
Since this role involves face-to-face assistance, practice your communication skills. Conduct mock interviews with friends or family, focusing on maintaining eye contact, using positive body language, and conveying empathy—key traits for a Customer Support professional.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
