At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while building your career in a supportive environment.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 13100 - 13475 € per year.
Location(s): Oxford & surrounding Lloyds and Halifax branches
Hours: 17.5 hours a week, including Saturdays
Working pattern: Part‑time
Salary: £13,100 increasing to £13,475 after 6 months
What you’ll be doing
You’ll start your journey in a branch, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments by offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. As you grow, you may progress into other roles across the Group including phone, online, or channels such as web chat, video or social media.
What we’re looking for
- A minimum of 12 months customer service experience.
- A people person – honest, genuine and caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity, taking time to resolve queries and giving customers confidence in the service you’re providing.
- The commitment to deliver on your promises and to go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure customers’ needs are met.
Grow Your Career with Our Skill Progression Framework
We ask all new colleagues to spend a minimum of 12 months in a customer‑service role, mastering new skills and earning accreditations through our Skill Progression Framework. Then you can explore career opportunities across the Group in more specialist areas such as Digital, Operations, Fraud and Financial Planning, and potentially move into leadership roles.
This is a place for you
We are committed to diversity, equity and inclusion and aim to create an environment where everyone can thrive, learn and develop. We are disability confident – if you need reasonable adjustments to our recruitment processes, let us know.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time) with bank holidays on top – pro rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April
- Full uniform will be provided so you always feel prepared.
Lloyds Banking Group Customer Support - Oxford employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to diversity and inclusion, employees benefit from a comprehensive Skill Progression Framework, generous pension contributions, and a range of wellbeing initiatives, all while working in the vibrant city of Oxford. Join us to make a meaningful impact in customers' lives while enjoying a fulfilling career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Oxford
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, especially around customer service. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Show your empathy! Prepare to discuss how you would handle sensitive situations, like supporting someone through a bereavement or helping a vulnerable customer. This will demonstrate that you can put yourself in the customers' shoes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - Oxford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your ability to connect with customers and provide support.
Be Genuine and Caring:In your written application, let your personality shine through! We’re looking for honest and caring individuals, so don’t be afraid to express your passion for helping others. A little empathy goes a long way!
Tailor Your Application:Take the time to tailor your application to the role. Mention how your skills align with what we’re looking for, especially your ability to adapt to different customer needs and promote digital services. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and how you've helped customers in challenging situations. Be ready to share specific examples that highlight your empathy and problem-solving abilities.
✨Show Your People Skills
This role is all about connecting with customers, so be prepared to demonstrate your interpersonal skills. Practice active listening and think of ways to show you genuinely care about helping others. A warm smile and a friendly attitude can go a long way!
✨Understand the Role and Company Values
Familiarise yourself with Lloyds Banking Group's values and mission. Be ready to discuss how you align with their commitment to diversity, equity, and inclusion. Showing that you understand their culture will impress the interviewers and demonstrate your enthusiasm for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career progression opportunities, or how they support employees' wellbeing. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
