At a Glance
- Tasks: Provide face-to-face support to customers and assist with banking tasks.
- Company: Join Lloyds Banking Group, a leader in customer service.
- Benefits: Starting salary of £13,100, increasing after 6 months, plus career growth opportunities.
- Other info: Part-time role with flexible hours and a supportive team environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: 12 months of customer service experience and strong relationship-building skills.
The predicted salary is between 13100 - 13475 € per year.
Lloyds Banking Group is seeking a part-time Customer Service Advisor in Oxford & surrounding branches. The role involves providing face-to-face support to customers, helping them with banking tasks, and addressing needs empathetically.
Ideal candidates will have at least 12 months of customer service experience and the ability to build relationships.
This position offers a salary starting at £13,100, increasing to £13,475 after 6 months, with ample opportunities for skill progression and career growth within the Group.
Branch Banking Support Specialist - Part-Time in Oxford employer: Lloyds Banking Group
Lloyds Banking Group is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. With competitive salaries and clear pathways for career progression, particularly in the vibrant city of Oxford, employees can thrive in a dynamic environment while making a meaningful impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Banking Support Specialist - Part-Time in Oxford
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about face-to-face support, think of scenarios where you can demonstrate empathy and relationship-building. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about wanting to join the team at Lloyds Banking Group.
We think you need these skills to ace Branch Banking Support Specialist - Part-Time in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially any roles where you've built relationships with clients. We want to see how you can bring that empathy and support to our team!
Craft a Personal Cover Letter:Use your cover letter to tell us why you're passionate about helping customers in a banking environment. Share specific examples of how you've gone above and beyond in previous roles – we love hearing those stories!
Showcase Your Skills:In your application, emphasise any skills that align with the role, like communication and problem-solving. We’re looking for candidates who can connect with customers and make their banking experience smooth and enjoyable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples where you went above and beyond for a customer.
✨Show Empathy and Understanding
Since the role involves addressing customer needs empathetically, practice how you would respond to various customer scenarios. Demonstrating your ability to connect with customers on a personal level can set you apart from other candidates.
✨Research Lloyds Banking Group
Familiarise yourself with Lloyds Banking Group’s values and mission. Knowing their approach to customer service and community involvement will help you align your answers with what they’re looking for in a candidate.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about opportunities for skill progression or how the team collaborates to support customers.
