At a Glance
- Tasks: Support customers in-branch and transition to remote assistance via calls and digital channels.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Competitive salary, generous pension, private medical cover, and flexible benefits.
- Other info: Enjoy a supportive environment with excellent career development opportunities.
- Why this job: Make a real difference by helping customers through important moments in their lives.
- Qualifications: 12 months of customer service experience; training provided for banking knowledge.
The predicted salary is between 26200 - 26950 € per year.
SALARY: £26,200 increasing to £26,950 after 6 months
LOCATION: Nottingham Branch, 12-16 Parliament Street Nottingham NG1 3DA. Working across Lloyds and Halifax branches within a reasonable distance for up to 9 months. After this period, the role will continue as a remote role, assisting customers over the telephone working from home.
JOB TYPE: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting customers over the telephone.
HOURS: Branch hours until early 2027: 35 hours per week, Monday‑Saturday. Home working role from early 2027 and the working patterns is: 5-Day Week pattern: Start times between 8am and 10am and end times between 6pm and 8pm Maximum of 5 out of 7 days (based on a Monday‑Sunday week) Maximum of 37.5% weekend days (3 weekend days over a 4 week period)
What you’ll be doing
You’ll start in one of our branches, supporting customers side‑by‑side. You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. From day one we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and become better every day.
What we’re looking for
- A minimum of 12 months’ customer service experience (no previous financial services experience required; training provided).
- A suitable home working environment, including a private area for inbound calls and a stable/secure Wi‑Fi connection.
- Commitment to become subject‑matter experts on Lloyds Banking Group products, and strong knowledge of our banking app and services.
- A people‑person who works with the team to provide essential service to millions of customers.
- The commitment to deliver on promises and go above and beyond for customers.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you would like reasonable adjustments to be made to our recruitment processes, please let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top — pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Full uniform provided, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Lloyds Banking Group Customer Support - Nottingham employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises diversity, equity, and inclusion. With a comprehensive benefits package including a generous pension contribution, private medical cover, and flexible working arrangements, employees are empowered to thrive both personally and professionally. The transition from branch support to remote work allows for a balanced lifestyle while providing meaningful assistance to customers during important moments in their lives.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your people skills.
✨Tip Number 3
Prepare for remote work questions! As you'll eventually be working from home, be ready to discuss how you plan to create a suitable workspace and manage your time effectively. Show that you can adapt to different environments while still delivering top-notch service.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Lloyds Banking Group Customer Support - Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that match what Lloyds Banking Group is looking for. We want to see how you can bring value to the team!
Show Your People Skills:Since this role is all about helping customers, don’t forget to showcase your people skills. Share examples of how you've gone above and beyond for customers in the past. We love seeing that commitment to service!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like you’ll be using with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to do — just follow the prompts and you’re good to go!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Stuff
Since this role is all about helping customers, brush up on your customer service experience. Think of specific examples where you went above and beyond for a customer. This will show that you’re not just a people-person but also someone who genuinely cares about making a difference.
✨Familiarise Yourself with Lloyds Products
Take some time to research Lloyds Banking Group’s products and services. Understanding their banking app and digital services will give you an edge in the interview. You want to demonstrate that you’re committed to becoming a subject-matter expert right from the start.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations, like supporting someone through a bereavement or resolving a fraud concern. Practise your responses to these scenarios so you can showcase your empathy and problem-solving skills effectively.
✨Set Up Your Home Office
Since the role transitions to remote work, ensure you have a suitable home working environment. Mentioning your stable Wi-Fi connection and a quiet space during the interview will show you’re ready for the shift and serious about the role.
