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- Tasks: Provide face-to-face support and help customers navigate banking services.
- Company: Join Lloyds Banking Group, a leading name in the finance sector.
- Benefits: Starting salary of £18,714.66, increasing to £19,250 after 6 months, plus generous benefits.
- Other info: Part-time role with opportunities for career advancement.
- Why this job: Make a difference in customers' lives while gaining valuable experience in banking.
- Qualifications: 12 months of customer service experience; finance background not required.
The predicted salary is between 18714 - 19250 £ per year.
Lloyds Banking Group is hiring for a Customer Support role in North Shields. This part-time position includes 25 hours a week, offering a starting salary of £18,714.66 that increases to £19,250 after 6 months.
Responsibilities include:
- Providing face-to-face support
- Helping customers navigate banking services
- Promoting digital solutions
Ideal candidates will have a minimum of 12 months in customer service; experience in finance isn't necessary. The role also offers a generous benefits package and the opportunity for career advancement.
Part-Time Banking Customer Support Specialist in North Shields employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Banking Customer Support Specialist in North Shields
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. We want you to shine when discussing how you can support customers face-to-face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Lloyds. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there, so keep an eye out for any updates that might suit you.
We think you need these skills to ace Part-Time Banking Customer Support Specialist in North Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if you've got 12 months under your belt. We want to see how your skills can shine in a banking environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you're excited about the role and how you can help customers navigate banking services. Keep it friendly and engaging!
Showcase Your Communication Skills: Since this role involves face-to-face support, let us know about any experiences where you've effectively communicated with customers. We love seeing examples of how you’ve helped others!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Since this role is all about customer support, brush up on your customer service skills. Think of examples from your past experiences where you’ve successfully resolved issues or helped customers. This will show that you understand the importance of great service.
✨Familiarise Yourself with Banking Services
Even though you don’t need finance experience, it’s a good idea to have a basic understanding of banking services. Research common banking terms and services offered by Lloyds Banking Group. This will help you feel more confident when discussing how you can assist customers.
✨Prepare for Behavioural Questions
Expect questions that ask you to describe past situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This technique helps you provide clear and concise responses that highlight your problem-solving skills and customer service experience.
✨Show Enthusiasm for Digital Solutions
Since promoting digital solutions is part of the job, be ready to discuss your comfort level with technology. Share any experiences you have with digital tools or platforms, and express your eagerness to help customers navigate these services. This will demonstrate your adaptability and willingness to learn.