At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, and flexible lifestyle benefits.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 18714 - 19250 € per year.
Location: North Shields - Working across our Lloyds and Halifax branches within a reasonable distance.
Hours: 25 hours a week, including Saturdays
Working Pattern: Part-time
Salary: £18,714.66 increasing to £19,250 after 6 months
What you'll be doing:
You’ll start your journey in one of our branches, providing face to face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we're looking for:
- A minimum of 12 months customer service experience.
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
Lloyds Banking Group Customer Support - North Shields in North East employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Our North Shields branches provide a welcoming environment where you can make a real difference in customers' lives while enjoying competitive benefits such as a generous pension scheme, private medical cover, and a commitment to diversity and inclusion. With our Skill Progression Framework, you'll have the opportunity to advance your career within a leading UK business, all while working part-time hours that fit your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - North Shields in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your empathy and commitment.
✨Tip Number 3
Dress the part! Even though you’ll get a uniform, showing up looking smart and professional for your interview can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s super easy to navigate and you’ll find all the info you need about the role and the company there.
We think you need these skills to ace Lloyds Banking Group Customer Support - North Shields in North East
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your customer service experience.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've helped customers in the past – it’ll make you stand out!
Show Empathy:Since this role is all about supporting customers through important moments, emphasise your ability to empathise and connect with people. Share stories that demonstrate your caring nature and commitment to providing excellent service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers through important moments. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role requires a lot of interaction with customers, be ready to demonstrate your empathetic side. Think of examples from your past customer service experience where you helped someone in a tough situation. This will highlight your ability to connect with customers and provide the reassurance they need.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations, such as dealing with a bereavement or a fraud concern. Practise your responses to these scenarios, focusing on how you would remain calm, adaptable, and supportive. This will help you stand out as a candidate who can handle pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the team collaborates to meet customer needs. This shows your enthusiasm for the role and your commitment to being a genuine teammate.
