OEM Partnerships - Partnership Development Manager in Newport, Wales

An exciting opportunity within the Transport division to play a key role in developing a new strategic OEM partnership and brand relationship with a major new OEM partner. This exciting role requires effective collaboration across the Group to build a long-term, sustainable partnership with the OEM and key stakeholders, supporting retail and business growth objectives. You will play a pivotal role in delivering market-leading products and services, driving customer advocacy, and ensuring the successful execution of our brand and partnership strategies.

Our vision is to evolve beyond Finance and Leasing to become a market leader in Transport in the UK, with investment and backing to achieve this ambition. If you are motivated by the opportunity to shape the future of transport and work at the forefront of brand and partnership management, this could be the role for you!

You'll be responsible for:

• Leading and executing strategic aims for the OEM partnership, empowering and influencing internal and external stakeholders to deliver exceptional customer and partner experiences.
• Developing and maintaining strong relationships with OEM, partners, dealer networks, and stakeholders to develop and implement growth strategies for all brands and partners.

Day to day, you'll:

• Utilise business, customer, dealer, market, and competitor intelligence to develop opportunities and transform them into deliverable plans aligned to strategic goals.
• Monitor and review digital performance of products and services, developing strategies to optimise customer journeys and service delivery.
• Support the design, build, and management of projects through to completion, engaging key stakeholders to deliver results in a cost-effective and timely manner.
• Drive the cultural, behavioural, and business changes necessary to achieve our growth and change strategy, ensuring effective implementation and optimisation of change and new technology.
• Conduct regular customer and partner reviews, providing insight and recommendations to enhance satisfaction and retention.
• Ensure compliance and regulatory oversight in line with Group policies, procedures, and requirements, managing conduct, credit, regulatory, and legal risks.

What you'll need:

• Customer Relationship Management: Strong relationship management skills and a solid understanding of OEM operations and the UK retail finance marketplace.
• Market/Product Understanding: Understanding industry trends and competitor activity, your insights will help shape innovative propositions for our customer base.
• Commercial & Pricing Model savvy: Understanding and ability to balance margin and volume requirements alongside other critical metrics. Analysing partner profitability to ensure delivery of business plan, whilst balancing needs of customers and delivering good customer outcomes.
• Change & Innovation: Ability to drive the change agenda across internal and external partners, demonstrating innovative thinking and a growth mindset to support the design and implementation of change initiatives.
• Problem Solving & Analytical Skills: Ability to use a wide range of tools and techniques to provide insight, recommendations, and solutions. Strong problem-solving, judgement, and decision-making skills.
• Risk Management: Ability to identify, assess, monitor, control, and mitigate risks, proactively developing approaches and recommending improvements. Understanding of legal, regulatory, and statutory requirements, and the impact of emerging products, services, and technologies.

And any experience of these would be really useful:

• Project management experience - including the onboarding of new partnerships ensuring the correct oversight and implementation through to completion.
• Understanding of digital capability and customer journeys - how these integrate with both internal and external 3rd party integrator frameworks supporting the customer journey evolution.
• Knowledge of retail dealer network operations - To support onboarding and continuous development of growing partnerships.
• Understanding of the used market ecosystem, EVs, and sustainability trends.

About working for us:

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues, and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!