At a Glance
- Tasks: Provide face-to-face customer support and build relationships in a dynamic banking environment.
- Company: Join Lloyds Banking Group, a leader in financial services with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and flexible working options.
- Other info: Flexible hours, supportive team culture, and a commitment to diversity and inclusion.
- Why this job: Kickstart your career in customer service with opportunities for growth and skill development.
- Qualifications: 1 year of customer service experience and strong people skills required.
The predicted salary is between 22460 - 23100 £ per year.
End Date: Friday 13 March 2026
Salary Range: £26,200 - £26,200
Flexible Working Options: Flexibility in when hours are worked
A part‑time branch‑based opportunity working 30 hours per week.
Position Details:
- Location(s): Newark – across Lloyds and Halifax branches within a reasonable distance.
- Hours: 30 hours a week, including Saturdays.
- Working Pattern: Part‑time.
- Salary: £22,460, increasing to £23,100 after 6 months.
We offer a skill progression framework that allows you to increase your pay by developing new skills, potentially earning up to a pro‑rated £31,450 for the highest skill level.
Role Overview:
You will begin your journey in a branch, delivering face‑to‑face support to customers. Over time, you will have opportunities to transition into roles such as remote customer support via phone, social media, web‑chat, or video calls.
Skill Progression Framework:
New colleagues are required to spend a minimum of 12 months in a customer service role to master new skills and build a deep understanding of our services. After establishing this foundation, you will be supported to explore a range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning, and potential leadership roles.
What We’re Looking For:
- A minimum of 1 year of customer service experience.
- People skills – honest, genuine, and caring towards customers’ finances (no prior financial services experience required).
- The ability to build relationships quickly and deliver a fantastic customer experience.
- Empathy and integrity – taking time to resolve queries and instil confidence in customers.
- A commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate who collaborates closely with colleagues to meet customer needs.
- If located in a hybrid location, a quiet private room at home, stable internet connection, and meeting home‑working criteria.
Benefits:
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Discounted shopping and other lifestyle‑adapted benefits.
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
- A range of wellbeing initiatives and generous parental leave policies.
- Salaries are reviewed annually on 1 April as part of our pay review.
Inclusive Hiring Statement:
Our focus is to be inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We welcome applications from under‑represented groups and are disability confident, offering reasonable adjustments during recruitment if required.
Required Skills: Collaboration, Customer Service, Integrity, Relationship Building, Teamwork, Empathy
Required Languages: English
Lloyds Banking Group - Customer Support - Newark in Newark on Trent employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With flexible working options and a comprehensive skill progression framework, employees can enhance their skills and advance their careers while enjoying generous benefits such as a substantial pension contribution, private medical coverage, and a commitment to inclusivity. Located in Newark, this role provides the opportunity to engage directly with customers, fostering meaningful relationships and contributing to their financial wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Newark in Newark on Trent
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering fantastic customer experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Lloyds Banking Group. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Newark in Newark on Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Support role. Highlight your customer service experience and how your people skills can help create fantastic experiences for our customers.
Show Your Empathy:In your written application, don’t shy away from sharing examples that showcase your empathy and integrity. We want to see how you’ve gone above and beyond to help customers in the past!
Be Genuine:We’re looking for honest and caring individuals. Use your own voice in your application – let us know who you are and why you’re passionate about delivering great customer support.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s straightforward and ensures your application gets to the right place quickly!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've handled customer queries or complaints. This will show that you understand the importance of empathy and integrity in customer support.
✨Research Lloyds Banking Group
Take some time to learn about Lloyds Banking Group and their values. Understanding their commitment to customer service and community can help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. This could be about the skill progression framework or how they support team collaboration. It demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.
✨Showcase Your Team Spirit
Since teamwork is key in this role, think of examples where you’ve successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and how you go above and beyond for customers. This will highlight your ability to build relationships quickly and effectively.
