Modern Workplace Tech Bar Support - Chester

LOCATION: Cawley House, Chester - with flexibility to support other close locations as the need arises.

HOURS: Full-time - 35 hours a week covering the business from 08:00 to 17:00, Monday to Friday.

WORKING PATTERN: 5 days a week on-site. The role is primarily based in Cawley House with flexibility for other close locations as the need arises.

About this Opportunity

Are you someone who loves technology and enjoys helping others solve their tech-related challenges? Do you have excellent customer service skills? If yes, then we have an exciting opportunity for you. We're looking for someone with an enterprise-scale technical support background to work at the Lloyds Banking Group Tech Bar and provide outstanding IT support.

We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work. The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their problematic devices and learn about LBG's latest offerings. Our mission is to make technology accessible and inclusive to all.

As a technical support guide you'll work as part of a team where your diagnostic skills and communication (both verbal and written) with the customers and technical teams will be crucial to deliver an outstanding support experience.

What you'll need

• Excellent problem-solving skills & attention to detail
• Effective communication skills, both verbal and written
• Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business
• Must be able to work alone and unsupervised, using initiative when necessary
• A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
• Must be well-presented

The type of technical skills you'll need to have for the role will be:

• Experience of working on an enterprise-scale Technical Support desk
• 2 - 3 years Microsoft Windows technical support experience
• Experience in handling Incidents
• Strong knowledge of Windows 11 OS
• In-depth troubleshooting knowledge of Office 365 Suite
• Competent in using and supporting Microsoft Teams
• Support of mobile technologies and BYOD using the O365 suite.
• Experience in fixing remote connection issues and providing training to the business on how to use remote technologies
• Familiar with building, configuring, and fixing desktops and laptops
• Solving Network issues.
• Technically mentor junior members of the team to deliver elite IT support and an excellent colleague experience.

And any experience of these would be really useful:

• Previous experience on a Tech Bar/Walk-up Support service
• Active Directory and Exchange administration knowledge
• Understanding of Azure and Intune
• Experience using ServiceNow
• Any previous support experience with Macs and JAMF would be highly beneficial
• Previous use of ServiceNow for incident management

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 24 days' holiday.