At a Glance
- Tasks: Build customer relationships and manage property inspections across your region.
- Company: Join Lloyds Living, a leader in property management with a focus on customer service.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Flexible working, growth opportunities, and a supportive team environment await you.
- Why this job: Make a real impact by creating amazing experiences for customers in their property journey.
- Qualifications: Experience in property management and a passion for outstanding customer service.
The predicted salary is between 30201 - 31790 £ per year.
End Date: Sunday 14 June 2026
Salary Range: £30,201 - £31,790
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Department: Customer Operations - Property Management
Location: Luton - Cambridge / Worcester - Oxford / Maidstone - Margate
Hours: Full-time
Driving licence required: An EV company vehicle will be provided and charger installation paid for, therefore it's a requirement of the hire that the individual has the ability to have a home EV charger installed at their home address.
Role Purpose: Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move-in, inspection through to move out, ensuring exceptional customer service and operational efficiency.
Customer Service & Engagement:
- Create amazing experiences across viewings, move in days, mid term inspections and move outs.
- Gain the respect and support of residents through outstanding service and professionalism.
- Report and resolve issues in a timely and professional manner.
Onboarding:
- Host viewings and open house events with potential customers.
- Gather and record viewing feedback before posting to the PMS to aid reporting.
- Explain and/or guide customers through the application processes and answer any questions.
- Conduct in person Right to Rent check where needed.
- Draft inventories for future move ins and host the home move appointments with our customers.
- Undertake midterm property and development inspections with customers and report on the condition and any maintenance required to property management.
- Conduct void inspections including property hand overs, water flushing and insurance checks.
- Attend move out appointments with vacating customers and draft the check out inventories.
- Act as eyes on the ground for the centralised property management team to check completion of works or dip testing quality of workmanship.
Health & Safety Compliance: Ensure buildings meet all health & safety requirements and fire risk assessments. Proactively maintain a secure, safe, and successful estate.
Stakeholder Collaboration: Build strong relationships with management companies, developers, agents, and internal teams. Assist in delivering all key performance targets relating to asset and tenancy management.
Essential Requirements:
- Experience of residential property inspections, lettings or property management.
- Passionate about delivering the highest level of customer service.
- Excellent written and verbal communication skills with ability to engage at all levels.
- Possess a UK driving licence and ability to travel within region.
- Proactive self-starter and disciplined lone worker with strong organisational skills.
- Ability to remain calm and controlled under pressure.
- Understands and acts upon customer needs to maintain company reputation.
Desirable Skills:
- Comfortable working in a changing environment.
- Growth mindset and willingness to try new approaches.
- Good range of IT skills.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Regional Host – Property Management – Lloyds Living in Margate employer: LLOYDS BANKING GROUP
Lloyds Living is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible working environment and a generous benefits package including a substantial pension contribution and performance-related bonuses. With a strong focus on customer service and community engagement, employees are empowered to create meaningful experiences for residents while enjoying a supportive work culture that values innovation and collaboration across the Luton, Cambridge, Worcester, Oxford, Maidstone, and Margate regions.
