At a Glance
- Tasks: Lead a collaborative team to deliver innovative AI-powered solutions and enhance customer journeys.
- Company: Join Lloyds Banking Group's Smarter Journeys Lab, focused on inclusivity and innovation.
- Benefits: Generous pension, performance bonuses, 30 days holiday, and flexible lifestyle benefits.
- Other info: Be part of a diverse team committed to continuous learning and career growth.
- Why this job: Make a real impact by driving transformation in customer experiences with cutting-edge technology.
- Qualifications: Experience in Product Management, Agile Methodology, and leading multiple products.
The predicted salary is between 55000 - 65000 £ per year.
Join to apply for the Senior Product Owner role at Lloyds Banking Group. This range is provided by Lloyds Banking Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About this opportunity
We’re the Smarter Journeys Lab, an integral part of the amazing Colleague Channels Platform! Our mission is to innovate and enhance customer journeys and drive growth through cutting‑edge solutions. We take pride in our strong culture, with a key focus on inclusivity, innovation, and continuous learning. We’re committed to leveraging AI and Automation to deliver significant value to both customers and the business. In 2024/25, we delivered three of the Bank’s pioneering AI products: transforming the Complaints journey with Merlin, developing a group‑wide Knowledge Management solution (Athena) and Outcome Testing (Orion), a critical component of our control environment. We also own and manage LBG’s Diary Manager system helping to optimise customer and colleague interactions. In 2026 we want to take this journey further—aiming to build on our existing products while always looking for opportunities to innovate and go further for our customers and colleagues. This role presents an exciting opportunity to enhance customer value by becoming more data‑driven, and utilising predictive, leading‑edge technology. We’re passionate about being northern‑based and putting the North on the map for LBG. Join us and be part of this exciting journey!
Products you will lead:
- Complaints – a critical area where we aim to resolve issues quickly and fairly, retaining trust and strengthening relationships. We’re driving this transformation through advanced technology and AI‑powered solutions, including platforms that streamline case handling and enable smarter decision‑making. Our approach combines intelligent automation, data‑driven insights and generative AI capabilities to improve efficiency and deliver better outcomes for customers.
- Diary Manager – a Group‑wide scheduling platform that enables colleagues and customers to book and manage appointments seamlessly, including self‑book functionality for key services. It’s widely adopted across our brands and plays a critical role in delivering smooth, efficient experiences. The product is supported by a large, collaborative team combining product expertise and technical skills, with a strong focus on continuous improvement and innovation.
What you will do
As the Product Owner you’ll lead a large, collaborative team blending product and technology expertise to deliver cutting‑edge solutions at scale.
What you’ll need:
- A strong grounding in Product Management and Agile Methodology with validated experience of leading across multiple products.
- Ability to create a clear product strategy using internal and external insight and clear data points.
- Strong background in delivering scale solutions ensuring clear objectives, key results and measurable value.
- Collaborative approach to working with internal teams, partners and third‑party suppliers.
- Excellent communication skills with evidence of influencing up to senior executive level.
And any experience of these would be really useful:
- Experience of delivering AI products or ability to demonstrate understanding of the technology.
- People management skills as leading and coaching other colleagues will be a core part of the role.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits:
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days holiday, with bank holidays on top
- Range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
Senior Product Owner in Manchester employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer, particularly for the Senior Product Owner role within the innovative Smarter Journeys Lab. Our commitment to inclusivity, continuous learning, and cutting-edge technology creates a dynamic work culture where employees can thrive and grow. With generous benefits, a focus on employee wellbeing, and a strong emphasis on diversity, we offer a rewarding environment that empowers our team to drive meaningful change in customer experiences while being proudly based in the North.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Owner in Manchester
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like LLOYDS BANKING GROUP!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at LLOYDS BANKING GROUP would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at LLOYDS BANKING GROUP through your school's career services!
We think you need these skills to ace Senior Product Owner in Manchester
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Owner position at LLOYDS BANKING GROUP. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at LLOYDS BANKING GROUP
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
