Regional Host Co-Ordinator (Property) - Lloyds Living in Manchester

Support Regional Hosts by managing diaries, coordinating appointments, and ensuring operational activity runs smoothly, enabling hosts to focus on customer‑facing activities and on‑site visibility. This fast‑paced, central role is responsible for managing and optimising diaries across a nationwide network of Regional Host teams. You will prioritise, efficiently schedule and deliver property inspections and customer interactions to a high standard, directly contributing to customer satisfaction and operational success.

Responsibilities

• Diary & Appointment Management: Proactively manage diaries to ensure productivity, appropriate travel time, and sufficient duration for each appointment; identify diary gaps and bring work forward where possible; book and coordinate appointments (viewings, pre‑move‑in visits, handovers, inspections, flushing, inventories, and general property visits); arrange annual property and estate inspections in line with compliance requirements; book appointments directly or with third‑party suppliers; inform Regional Hosts of any diary changes within 24‑48 hours.
• Customer Communication & Coordination: Contact customers when Regional Hosts are running late and cannot do so; liaise with customers to reschedule appointments due to sickness or unforeseen changes; call customers to confirm move‑in arrangements and Right to Rent (R2R) documentation; send move‑in welcome information; keep customers informed with a professional, customer‑focused approach at all times.
• Operational & Compliance Support: Save Right to Rent documentation on the system in line with policy and timescales; chase outstanding documents; upload inventory reports and notify relevant teams; coordinate and book home handover appointments; conduct mystery shopping to support service quality and continuous improvement.
• Collaboration & Governance: Act as a central point of coordination between teams; support consistent, accurate system updates to maintain data quality and reporting integrity; contribute to operational efficiency and compliance across the field function.

Qualifications

• Experience in an administrative, coordination, or operational support role.
• Strong organisational and diary management skills with excellent attention to detail.
• Confident communicator, able to engage professionally with customers and internal stakeholders.
• Ability to manage multiple tasks, prioritise effectively, and adapt to changing demands.
• Proactive, reliable, and customer‑focused approach.
• Experience supporting field‑based or property management teams.
• Comfortable working in a fast‑paced, evolving environment.
• Strong problem‑solving skills and a continuous improvement mindset.

Desirable: Understanding of Right to Rent or compliance‑driven processes; strong IT skills and confidence working with property management systems.

Benefits

We offer a generous benefits package that includes a 15% pension contribution, an annual performance‑related bonus, share schemes, discounted shopping, 24 days’ holiday plus bank holidays, a range of wellbeing initiatives and generous parental leave policies.

Equality, Diversity & Inclusion

We are disability confident and welcome applications from under‑represented groups. At Lloyds Living, we are committed to building an inclusive workplace where everyone has the opportunity to make a real difference.