Regional Field Manager - Property Management - Lloyds Living in Manchester

As Regional Field Manager, you will lead and develop a team responsible for delivering exceptional end‑to‑end customer service—from initial viewing through to move‑out—across a defined portfolio of developments. You will drive consistency, compliance, and performance across viewings, inspections, general customer appointments and estate management activities, ensuring a seamless customer experience. This role is critical in embedding Lloyds Living standards, enhancing customer satisfaction, and ensuring our colleagues, customers and developments are safe & compliant. You will be expected to oversee their daily schedules ensuring they are kept productive as well as shadow your team in the field providing in‑the‑moment feedback to help them grow.

Leadership & Team Management

• Lead, coach, and develop a high‑performing regional team, fostering a culture of accountability, collaboration, and continuous improvement.
• Act as a role model for Lloyds Living values and expected behaviours.
• Be able to motivate a field team through regular team and individual check‑ins.

Customer Experience & Service Excellence

• Support your team to enhance the end‑to‑end customer journey, ensuring exceptional experiences across viewings, move‑ins, inspections, and move‑outs.
• Support the Regional Director to monitor customer feedback, complaints, and satisfaction metrics and driving improvements.
• Ensure consistent delivery of a professional, customer‑first approach across all touchpoints.

Operational Delivery & Performance

• Support your team to achieve their key metrics including Customer reviews, inspection completion, and data accuracy.
• Ensure robust processes are followed for Right to Rent checks, inventories, and property inspections.

Compliance, Risk & Governance

• Ensure full compliance with all regulatory and internal requirements, including health & safety and operational controls.
• Provide guidance on any issues following site inspections and support with timely resolutions.
• Act as the escalation point for operational risks, incidents, and complex cases.

Stakeholder Management

• Build and maintain strong relationships with internal stakeholders.
• Collaborate cross‑functionally with central property management, asset management, and customer teams to deliver business objectives.
• Represent Lloyds Living professionally across your region.

Continuous Improvement & Growth

• Identify opportunities to improve processes, systems, and customer journeys, driving innovation and efficiency.
• Providing coaching and support to help team member grow.

Qualifications

• Proven leadership experience within residential property management or within a lettings function.
• Passion for delivering exceptional customer service and building high‑performing teams.
• Excellent communication and stakeholder engagement skills.
• Strong organisational and problem‑solving abilities, with the ability to manage multiple priorities.
• Full UK driving licence and willingness to travel across the region.
• Resilient, proactive, and able to operate effectively in a fast‑paced, evolving environment.
• Ability to install a home EV charger (or provision for a vehicle charger at home).

Desirable

• Experience managing Regional teams within the field.
• Knowledge of UK housing regulations, compliance, and health & safety requirements.
• Growth mindset with a focus on continuous improvement and innovation.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Diversity & Inclusion

We are an equal‑opportunity employer and welcome applications from under‑represented groups. We are disability confident and offer reasonable adjustments to our recruitment processes.