At a Glance
- Tasks: Manage resident experiences, ensuring homes are safe and well-maintained.
- Company: Join Lloyds Living, a leader in property management with a supportive culture.
- Benefits: Enjoy a generous pension, performance bonuses, and flexible lifestyle benefits.
- Other info: Dynamic role with opportunities for growth and a focus on teamwork.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: 5+ years in property management and strong UK compliance knowledge required.
The predicted salary is between 40000 - 50000 € per year.
As a Property Manager, you'll take ownership of the end-to-end experience for our residents, ensuring their homes are safe, well-maintained and compliant, and that every interaction feels supportive and effortless. You'll work closely with teams across Lloyds Living to create smooth handovers, resolve issues quickly and help shape a consistently excellent service.
Property Management Delivery & Performance
- Manage all in-tenancy activities including resident management, repairs, maintenance (reactive and planned/preventative), complaints and escalations.
- Proactively reduce repair times and improve first-time-fix success.
- Manage end-of-tenancy turn activities to KPIs and associated deposit negotiations and returns.
- Organise contractors, gain quotations, issue works orders and obtain invoices.
- Ensure property compliance such as EICR’s, gas safety and EPC certifications.
- Maintain accurate operational reporting and MI, highlighting risks and required actions.
- Manage resident rental accounts and chase arrears.
- Process and serve section notices as required.
- Sourcing, onboarding and managing new suppliers.
- Evaluate inspection reports and follow-up actions.
- Oversee Asset Integrity & Performance.
- Monitor property condition and escalated recurring asset issues.
- Work with operational teams to optimise portfolio performance and plan improvements.
Customer Journey & Compliance
- Provide a warm, responsive and solutions-focused service to residents.
- Ensure compliance with tenancy legislation and health & safety.
- Manage complaints and escalations within agreed SLAs.
Systems, Data & Process Control
- Maintain accurate records in Qube and related PMS systems.
- Identify risks, process gaps and improvement opportunities.
- Support continuous improvement of operational workflows.
Stakeholder & Partner Management
- Work closely with Lettings, Sales and regional teams to ensure seamless service delivery.
- Liaise with contractors and managing agents, challenging underperformance where needed.
- Keep communication tight with partners to reduce delays and improve outcomes.
Qualifications
- Must have: 5+ years' residential property management experience, ideally PRS or new-build. Industry qualification/membership of either ARLA/Propertymark or The Property Institute (TPI). Strong knowledge of UK compliance including H&S, Housing Act and the Renters Right Bill. Confident managing repairs, contractors and complex tenancy issues.
- Nice to have: Experience in Shared Ownership or mixed-tenure environments. Competent user of PMS systems such as SLM, Qube, Fixflo. Proactive problem-solver who thrives in a fast-paced environment. Someone who embodies Lloyds Living's values: customer-first, collaborative and committed to quality. A team player with a passion for delivering exceptional service and improving processes.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Property Manager - Lloyds Living in Manchester employer: Lloyds Banking Group
At Lloyds Living, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. As a Property Manager, you'll enjoy a generous pension contribution, performance-related bonuses, and a flexible benefits package tailored to your lifestyle, all while working in a collaborative environment that prioritises professional growth and development. Our commitment to employee wellbeing, alongside our focus on delivering outstanding service to residents, makes Lloyds Living a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager - Lloyds Living in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for property managers and practice your responses. Show off your knowledge of compliance and customer service – it’s all about making a great impression!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining Lloyds Living. Tailor your application to highlight how your experience aligns with our values and the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are really keen on the position.
We think you need these skills to ace Property Manager - Lloyds Living in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Property Manager role. Highlight your experience in residential property management and any relevant qualifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for property management and how you embody our values at Lloyds Living. Keep it friendly and professional, and don’t forget to mention why you’re excited about joining us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in property management. We love proactive problem-solvers, so share specific instances where you improved processes or resolved issues quickly!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you brush up on your knowledge of property management, especially UK compliance laws like the Housing Act and the Renters Right Bill. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex tenancy issues or improved processes in your previous roles. Highlighting your proactive approach to problem-solving will resonate well with the interviewers, especially since they value a customer-first mindset.
✨Demonstrate Team Spirit
Since the role involves working closely with various teams, be ready to share experiences where you've collaborated effectively. Talk about how you’ve managed relationships with contractors or other stakeholders to ensure smooth service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about Lloyds Living's values and how they implement them in their day-to-day operations. This shows your genuine interest in the company culture and your desire to contribute positively to their team.
