At a Glance
- Tasks: Lead the Private Cloud Service team and enhance service delivery across engineering teams.
- Company: Lloyds Banking Group, the UK's largest Digital, Retail and Commercial Bank.
- Benefits: Generous pension, annual bonus, share schemes, 30 days holiday, and wellbeing initiatives.
- Other info: Diversity-focused workplace with excellent career development opportunities.
- Why this job: Join a transformative journey in banking and make a real impact on cloud services.
- Qualifications: Experience in IT service management, middleware technologies, and leadership roles.
The predicted salary is between 60000 - 75000 £ per year.
About this opportunity
Lloyds Banking Group is the UK's largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper. We're on the mission to build the bank of the future, and we need your help to do it! Continuing our extensive transformation programme, we're redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to craft a true engineering-led organisation.
Our Private Cloud Service team is looking for a Private Cloud Service Manager to lead the service agenda across our internal engineering teams and suppliers with particular focus on the middleware technology stack. The role-holder will provide a voice to Private Cloud consumers, identifying and supporting resolution of impediments and issues as well as providing transparency of service status, metrics and performance. This is a leadership level role and will blend both deep domain and engineering expertise with a great passion for coaching and developing people in a "player-coach" model as well as continually developing yourself. You'll provide feedback into the Product Owner backlogs and therefore development of the product roadmap in order to improve the Private Cloud Service with particular focus on remediation of operational risk.
What you’ll do
- Owning the overall operations for our Private Cloud, including incident, problem, availability management, on-call, manual intervention and removal of toil.
- Driving operational standards, developing the service levels and controls to support better consumer outcomes.
- Ensuring all our internal and supplier teams provide excellent incident and problem management support and act as a point of escalation for service incidents.
- Supporting consumers through the Production Readiness Review quality gate.
- Implementing service dashboards and reporting using native tooling wherever possible.
- Identification of opportunities to improve service levels and control across the Private Cloud Platform.
- Relationship and performance management of Private Cloud Service Providers through service reviews, daily operational shouts etc.
What you’ll need
- Experience managing an Enterprise scale IT service in Financial Services or other large enterprises in highly regulated environments.
- Knowledge and experience of Middleware Technologies (MQ, DataPower, Websphere).
- Understanding of agile delivery methodologies and DevOps.
- Must have leadership experience ideally including line or supplier management and developing teams to excel and increase productivity.
- Experience working with a broad set of Private Cloud services and products.
- Experience of leading operational 24x7 support services, including incident management and defining and maintaining service levels.
- Managing 3rd party suppliers to deliver critical services.
- Delivering consumer outcomes to support greater cloud adoption.
- Negotiator to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs.
- Experience in managing risks and controls across technical platforms.
It would be great if you also had
- Experience developing metrics to demonstrate performance improvement - SLIs, SLOs, etc.
- Experience implementing dashboards for multi-cloud management.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Private Cloud Service Manager in Manchester employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer, dedicated to fostering a culture of diversity, equity, and inclusion while investing in the growth and development of its employees. As the UK's largest Digital, Retail and Commercial Bank, we offer a dynamic work environment where you can thrive, supported by a comprehensive benefits package that includes generous pension contributions, performance-related bonuses, and flexible working arrangements. Join us in shaping the future of finance and enjoy the opportunity to lead and innovate within our Private Cloud Service team, all while making a meaningful impact on our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Private Cloud Service Manager in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like LLOYDS BANKING GROUP. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Private Cloud Service Manager in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LLOYDS BANKING GROUP.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on LLOYDS BANKING GROUP's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at LLOYDS BANKING GROUP
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LLOYDS BANKING GROUP.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at LLOYDS BANKING GROUP will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former LLOYDS BANKING GROUP employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
