Lloyds Banking Group Customer Support - South East Manchester

Salary: £26,200 increasing to £26,950 after 6 months.

Location: Ashton Under Lyne - 91 Old St, Lancashire, OL6 7RU. Working across Lloyds and Halifax branches within a reasonable distance for up to 9 months. After this period, the role will be extended to a remote role assisting customers over the telephone from home.

Job Type: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting customers over the telephone.

Hours and Patterns: Branch hours until early 2027: 35 hours per week, Monday‑Saturday. Start times between 8 am and 8:15 am and end times between 5:45 pm and 6 pm. Maximum of 4 out of 7 days (based on a Monday‑Sunday week). Maximum of 37.5% weekend days (3 weekend days over a 4‑week period).

Responsibilities: You’ll start in one of our branches, supporting customers side by side. Then you’ll transition to working from home, handling inbound calls and helping customers through channels such as social media, web chat and remote video appointments. While you’ll handle everyday banking tasks, the core of this role is helping people through important moments – offering reassurance, guidance and practical support, for example, supporting bereavement, resolving fraud, helping vulnerable customers or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. From day one we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and improve every day.

Qualifications: Minimum of 12 months customer service experience (no prior financial services required – training provided). After the branch period, the role is primarily home working, so you must have a suitable home working environment, including a private area and a stable, secure Wi‑Fi connection. Successful colleagues will advocate Lloyds Banking Group’s products and become subject‑matter experts for the banking app and products by demonstrating excellent knowledge. You should be a people person, working with your team to provide essential service to millions of customers. Commitment to deliver on promises and to go above and beyond for the customer is essential.

Company Culture and Inclusion: We are committed to diversity, equity and inclusion, supporting customers, colleagues and communities. We are disability confident; reasonable adjustments to recruitment processes are available.

Benefits: A generous pension contribution of up to 15%, an annual performance‑related bonus, private medical benefit with BUPA, share schemes, benefits you can adapt to your lifestyle, such as discounted shopping, 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles, a range of wellbeing initiatives and generous parental leave policies, salaries reviewed annually on 1 April as part of our annual pay review, full uniform provided.