Capability Integration Manager (12 Month FTC) - Lloyds Living in Manchester

Location: Manchester

Function: Property Management

Working Pattern: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites.

About Lloyds Living

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Role Purpose

To lead the coordination and delivery of the LLPM learning programme, ensuring the business has the capability required to deliver safe, compliant and high‑quality property management at scale. The role is accountable for identifying capability gaps, defining and maintaining an outcome‑led learning plan, and ensuring learning is aligned to Lloyds Living’s operating model, culture and performance standards, with a focus on embedding capability. Acting as the integration point between LLPM, the Skills Development team and external providers, the role ensures learning is designed around real operational needs, embedded into day‑to‑day ways of working, driving measurable improvements in performance, control and customer outcomes. Success is defined by the impact on how the business performs and the consistency of delivery, not the volume of training delivered.

Key Accountabilities

• Learning Planning & Oversight: Define and maintain a prioritised LLPM learning plan, aligned to business priorities (e.g. mobilisation, performance, scale‑up), regulatory and control requirements, operational performance and risk indicators. Ensure learning activity is outcome‑focused, clearly sequenced, regularly reviewed and updated in line with business need.
• Capability Assessment & Gap Identification: Partner with LLPM, Portfolio, Mobilisation and Risk teams to identify capability and performance gaps, translate audit findings, incidents and performance trends into clear learning requirements. Focus on root‑cause to ensure interventions are targeted, effective and aligned to business priorities.
• Learning Design & Delivery Coordination: Work in partnership with the Skills team to oversee end‑to‑end learning solutions, ensuring high‑quality, standardised delivery and maintaining clear oversight of scope, priorities, and re‑prioritisation. Manage external providers to deliver specialist learning where required, ensuring outputs are practical, relevant and aligned to Lloyds Living standards. Coordinate rollout across LLPM to ensure clear ownership, timely delivery and consistent execution.
• Embedding Learning in the Business: Ensure learning is effectively cascaded and embedded across all relevant teams. Support leaders to reinforce learning through team routines, hold colleagues to account for application, and align learning to day‑to‑day operational delivery, not standalone activity.
• Governance & Control Alignment: Accountable for ensuring all learning activity aligns to Lloyds Living’s governance framework and control environment, supporting consistent and disciplined execution across the business. Embed learning that reflects decision‑making and escalation protocols, effective use of governance forums (e.g. Ops Oversight, Risk, SLT), evidence, audit trail and record‑keeping requirements. Challenge and shape learning outputs to ensure they reflect real operational risks and actual decision points and accountabilities.
• Monitoring, Reporting & Continuous Improvement: Track delivery against plan, coverage across teams and roles, alignment to key business risks. Assess effectiveness through operational performance trends, audit and assurance outcomes, feedback from stakeholders. Translate insight into action by identifying capability gaps and root causes, triggering targeted learning interventions, adjusting prioritisation and sequencing of delivery. Maintain continuous improvement by updating content and approach in line with emerging risks and business needs, ensuring learning remains practical, relevant and outcome‑focused.

Key Relationships

• Skills Development Team – design authority and delivery partner.
• LLPM, Portfolio & Mobilisation Teams – core stakeholders and users.
• Risk & Assurance – input on audit findings and regulatory priorities.
• External Providers – specialist learning delivery.

Skills, Knowledge & Experience

Strong background in property management / lettings / property operations, with clear understanding of residential property operations (repairs, compliance, tenancy management), working with managing agents and contractors, delivering within a regulated or controlled environment. Proven experience in learning, training or capability development, including working with internal learning (Skills) teams or L&D functions, translating business needs into practical learning outputs, coordinating programmes or projects across multiple stakeholders, identifying capability gaps and implementing structured solutions.

Desirable

Experience in formal L&D, training coordination or capability roles. Exposure to regulatory environments (e.g. H&S, compliance, customer outcomes). Familiarity with property compliance frameworks (e.g. Building Safety, CDM, safety standards).

Benefits

• Generous pension contribution up to 15%.
• Annual performance‑related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days’ holiday, with bank holidays on top.
• Range of wellbeing initiatives and generous parental leave policies.

About Working For Us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

Company Statement

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

Data Security

We keep your data safe. We’ll only ever ask you to provide confidential or sensitive information once you have been formally invited to an interview or accepted a verbal offer to join us, which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

Inclusivity Statement

We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.