Manager Markets Middle Office - Credit Transaction Management
Competitive Package
London, Edinburgh
Full time
Working Pattern
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you’ll be doing
We’re looking for an experienced, forward‑thinking and highly credible leader to help shape the future of (MMO) Markets Middle Office, part of (MO) Markets Operations. In this role, you’ll provide visible leadership, clear direction and strong delivery in a sophisticated, high‑profile environment. Leading our Transaction Management function across Credit products (Primary and Secondary traded Bonds) we support our Sales and Trading teams in LBCM covering Middle Office functions. The team is also responsible for Operational management of our Special Purpose Vehicle (Cancara) which supports Commercial Paper Issuance, Lending and FX products for clients.
You’ll bring strong technical expertise, leadership experience, and sound judgement to identify more efficient ways of working across MMO. Using your experience in complex markets environments, you’ll help shape strategy, respond to market changes, drive automation opportunities, and improve service for clients and Front Office partners. With 2.4x growth expected in the coming years for our Global Markets Business, this role offers a significant leadership opportunity for someone with the experience, resilience and strategic perspective to lead through change, scale capability and deliver sustained high performance. MMO provides specialist technical, analytical and advisory support to key partners across CIB, covering complex market products and high‑value portfolios. The role requires leadership presence and credibility to influence senior stakeholders and deliver strong outcomes. Clear, confident communication is key to influencing at all levels, conveying messages succinctly, and enabling fast, effective decision‑making.
This role requires extensive experience across Global Markets products, processes and front‑to‑back infrastructure, plus a strong understanding of regulatory requirements. It also demands proven leadership to apply this experience effectively, leading with confidence. Your accountabilities will include:
- Taking leadership and ownership for the resolution of all clients or interested party queries arising from actions undertaken by the Credit Transaction Management Team in Markets Middle Office. Using experienced judgment to perform root cause analysis, drive resolution at pace, and develop continuous improvement plans that strengthen service, control and interested party confidence.
- Supporting a sustainable, cost‑effective target operating model to support business needs, adapting as the business model evolves.
- Leading and further developing strategic business relationships with key stakeholders through credible engagement, performance insight and visible leadership, building trust and influencing outcomes across a broad and senior network.
- Developing and maintaining procedures and interpreting and applying policy for MMO to achieve specified outputs, or advise the wider business on application of policy, then supervise implementation of those procedures within the organisation.
- Supporting the wide range of activities of Middle Office teams ensuring compliance with regulatory requirements by collaborating closely with all internal risk management functions while supporting the development and implementation of the organisation's compliance policy.
- Ensuring adherence with Group policy, procedures and guidelines, quality standards and all regulatory and statutory requirements.
- Measuring and reporting critical metrics. Engaging with industry developments appropriate to the business area and the wider market and understanding how the external environment, including the regulatory landscape will influence change within Markets Operations.
- Representing your business area and Markets Operations at governance forums, providing authoritative leadership, experienced insight and clear challenge to support strategic objectives, informed decision‑making and effective risk management.
- Providing experienced leadership to key collaborators in support of programme objectives, building confidence in delivered solutions, ensuring they are market‑leading, and leading the implementation of change in a controlled, practical and commercially effective way.
- Be forward thinking and take ownership in supporting new processing models that include digital solutions, keeping pace with an evolving external digital and regulatory landscape (T+1).
What we’re looking for
- Extensive experience across Global Markets products (specifically strong across Bonds, Primary and Secondary trading) and end‑to‑end system infrastructures, including regulatory requirements for transactional reporting.
- This role supports Front Office Sales and Trading colleagues, deep Fixed Income / Bond product knowledge and the credibility that comes from hands‑on experience are critical. We’re seeking at least 5 years of experience.
- Deep technical and operational knowledge, underpinned by substantial experience, to meet business needs and provide confident leadership across complex issues and decisions.
- Experience delivering and leading in a sophisticated, multi‑dimensional, client‑facing and fast‑paced environment, with the resilience and leadership presence to prioritise successfully.
- In depth knowledge of Group policy, procedures and guidelines, quality standards and all global regulatory and statutory requirements.
- Strong ability to build and maintain senior working relationships internally across the Group and externally with other industry participants, trade bodies and suppliers, using these relationships to build influence, credibility and momentum.
- Ability to communicate effectively and credibly at all levels and across different audiences, with the presence and influencing skills expected of a strong leader.
- Front to back experience across Bonds (Primary and Secondary), FX, Lending and CD/CP is essential. Settlement of these products is also desired.
Diversity, Equity, Inclusion and Reasonable Adjustments
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
