At a Glance
- Tasks: Build and manage customer relationships while ensuring exceptional service in property management.
- Company: Join Lloyds Living, a forward-thinking property management company.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real impact by creating amazing experiences for customers in their new homes.
- Qualifications: Experience in property management and a passion for outstanding customer service.
The predicted salary is between 30201 - 31790 £ per year.
End Date: Sunday 14 June 2026
Salary Range: £30,201 - £31,790
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
- Department: Customer Operations - Property Management
- Location: Luton - Cambridge / Worcester - Oxford / Maidstone - Margate
- Hours: Full-time
- Driving licence required: An EV company vehicle will be provided and charger installation paid for, therefore it's a requirement of the hire that the individual has the ability to have a home EV charger installed at their home address.
Role Purpose:
Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move-in, inspection through to move out, ensuring exceptional customer service and operational efficiency.
Customer Service & Engagement:
- Create amazing experiences across viewings, move in days, mid term inspections and move outs.
- Gain the respect and support of residents through outstanding service and professionalism.
- Report and resolve issues in a timely and professional manner.
Onboarding:
- Host viewings and open house events with potential customers.
- Gather and record viewing feedback before posting to the PMS to aid reporting.
- Explain and/or guide customers through the application processes and answer any questions.
- Conduct in person Right to Rent check where needed.
- Draft inventories for future move ins and host the home move appointments with our customers.
- Undertake midterm property and development inspections with customers and report on the condition and any maintenance required to property management.
- Conduct void inspections including property hand overs, water flushing and insurance checks.
- Attend move out appointments with vacating customers and draft the check out inventories.
- Act as eyes on the ground for the centralised property management team to check completion of works or dip testing quality of workmanship.
Health & Safety Compliance:
Ensure buildings meet all health & safety requirements and fire risk assessments. Proactively maintain a secure, safe, and successful estate.
Stakeholder Collaboration:
Build strong relationships with management companies, developers, agents, and internal teams. Assist in delivering all key performance targets relating to asset and tenancy management.
Essential Requirements:
- Experience of residential property inspections, lettings or property management.
- Passionate about delivering the highest level of customer service.
- Excellent written and verbal communication skills with ability to engage at all levels.
- Possess a UK driving licence and ability to travel within region.
- Proactive self-starter and disciplined lone worker with strong organisational skills.
- Ability to remain calm and controlled under pressure.
- Understands and acts upon customer needs to maintain company reputation.
Desirable Skills:
- Comfortable working in a changing environment.
- Growth mindset and willingness to try new approaches.
- Good range of IT skills.
Benefits:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 24 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Regional Host - Property Management - Lloyds Living in Maidstone employer: Lloyds Banking Group
Lloyds Living is an exceptional employer that prioritises employee well-being and professional growth, offering a generous pension contribution of up to 15%, an annual performance-related bonus, and flexible working options. Our vibrant work culture fosters collaboration and innovation, ensuring that our Regional Hosts in Luton, Cambridge, Worcester, Oxford, Maidstone, and Margate can thrive while delivering outstanding customer service in property management. With a commitment to employee development and a supportive environment, we empower our team to create amazing experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Host - Property Management - Lloyds Living in Maidstone
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lloyds Living. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions related to property management and customer service. The more comfortable you are speaking about your experience, the better you'll come across during the real deal.
✨Tip Number 3
Show off your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just looking for any job, but that you truly care about providing exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Regional Host - Property Management - Lloyds Living in Maidstone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Host role. Highlight your experience in property management and customer service, as these are key to impressing us at StudySmarter.
Show Off Your Communication Skills:Since excellent written and verbal communication is essential, use clear and concise language in your application. We want to see how you engage with potential customers right from the start!
Demonstrate Your Proactivity:We love a proactive self-starter! Share examples of how you've taken initiative in previous roles, especially in managing customer relationships or resolving issues.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you understand the ins and outs of property management. Brush up on your knowledge about lettings, inspections, and customer service. Being able to discuss specific scenarios or challenges you've faced in previous roles will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Customer Service Skills
Since this role is all about creating amazing experiences for customers, be ready to share examples of how you've gone above and beyond in past positions. Think of situations where you resolved issues or improved customer satisfaction, and be prepared to discuss them in detail.
✨Demonstrate Your Organisational Skills
As a Regional Host, you'll need to juggle multiple tasks and manage your time effectively. Prepare to talk about how you prioritise your workload and stay organised, especially when under pressure. Maybe share a story about a time you successfully managed competing deadlines.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with questions that show your interest in the company and the role. Ask about their approach to customer engagement or how they measure success in property management. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
