At a Glance
- Tasks: Build customer relationships and manage property inspections across your region.
- Company: Lloyds Living, a forward-thinking property management company.
- Benefits: Generous pension, performance bonuses, flexible working, and 24 days holiday.
- Other info: Opportunities for growth and a supportive, inclusive work environment.
- Why this job: Join a dynamic team and create amazing experiences for customers in property management.
- Qualifications: Experience in property management and a passion for exceptional customer service.
The predicted salary is between 30201 - 31790 £ per year.
End Date: Sunday 14 June 2026
Salary Range: £30,201 - £31,790
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
Department: Customer Operations – Property Management
Location: Luton - Cambridge / Worcester - Oxford / Maidstone - Margate
Hours: Full-time
Driving Licence Required: An EV company vehicle will be provided, and charger installation paid for; the hire must have the ability to have a home EV charger installed at their home address.
Role Purpose: Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move‑in, inspection through to move‑out, ensuring exceptional customer service and operational efficiency.
Key Responsibilities:
- Customer Service & Engagement: Create amazing experiences across viewings, move‑in days, mid‑term inspections and move‑outs. Gain the respect and support of residents through outstanding service and professionalism. Report and resolve issues in a timely and professional manner.
- Onboarding: Host viewings and open house events with potential customers. Gather and record viewing feedback before posting to the PMS to aid reporting. Explain and/or guide customers through the application processes and answer any questions. Conduct in‑person Right to Rent checks where needed. Draft inventories for future move‑ins and host the home‑move appointments with our customers. Undertake mid‑term property and development inspections with customers and report on the condition and any maintenance required to property management. Conduct void inspections, including property hand‑overs, water flushing and insurance checks. Attend move‑out appointments with vacating customers and draft the check‑out inventories. Act as eyes on the ground for the centralised property management team to check completion of works or dip‑testing quality of workmanship.
- Health & Safety Compliance: Ensure buildings meet all health & safety requirements and fire risk assessments. Proactively maintain a secure, safe, and successful estate.
- Stakeholder Collaboration: Build strong relationships with management companies, developers, agents, and internal teams. Assist in delivering all key performance targets relating to asset and tenancy management.
Qualifications:
Essential Requirements:
- Experience of residential property inspections, lettings or property management.
- Passionate about delivering the highest level of customer service.
- Excellent written and verbal communication skills with ability to engage at all levels.
- Possess a UK driving licence and ability to travel within the region.
- Proactive self‑starter and disciplined lone worker with strong organisational skills.
- Ability to remain calm and controlled under pressure.
- Understand and act upon customer needs to maintain company reputation.
Desirable Skills:
- Comfortable working in a changing environment.
- Growth mindset and willingness to try new approaches.
- Good range of IT skills.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Inclusion & Accessibility: We are disability confident; reasonable adjustments are available. We welcome applications from under‑represented groups.
Regional Host - Property Management - Lloyds Living in Luton employer: Lloyds Banking Group
Lloyds Living is an exceptional employer that prioritises employee well-being and professional growth, offering a generous pension contribution of up to 15%, an annual performance-related bonus, and flexible working options. With a strong focus on customer service and community engagement, our work culture fosters collaboration and inclusivity, making it an ideal environment for those passionate about property management. Join us in Luton and enjoy a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Host - Property Management - Lloyds Living in Luton
✨Tip Number 1
Get to know the company inside out! Research Lloyds Living and their property management approach. This will help you tailor your conversations and show that you're genuinely interested in being a Regional Host.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in property management and customer service. Highlight specific examples where you've gone above and beyond for customers – this will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and know how to navigate the process like a champ.
We think you need these skills to ace Regional Host - Property Management - Lloyds Living in Luton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Host role. Highlight your experience in property management and customer service, as these are key to impressing us at StudySmarter.
Show Off Your Communication Skills:Since excellent written and verbal communication is essential, use clear and concise language in your application. We want to see how you engage with potential customers right from the start!
Demonstrate Your Passion:Let your enthusiasm for delivering top-notch customer service shine through. Share examples of how you've gone above and beyond in previous roles to create amazing experiences for customers.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Familiarise yourself with the property management sector, especially residential lettings and inspections. Understand the key responsibilities of a Regional Host and be ready to discuss how your experience aligns with these tasks.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to create amazing customer experiences. Think about times when you resolved issues or went above and beyond for a client, as this role is all about exceptional service.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to property management. Practice responding to scenarios like handling a difficult tenant or conducting a property inspection, showcasing your problem-solving skills.
✨Demonstrate Your Organisational Skills
Since this role requires strong organisational abilities, come prepared to discuss how you manage your time and tasks. Share specific tools or methods you use to stay organised, especially when juggling multiple properties or clients.
