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For Companies At a Glance
- Tasks: Provide face-to-face customer support in a friendly branch environment.
- Company: Join Lloyds Banking Group, a leader in inclusive banking.
- Benefits: Enjoy flexible hours, competitive salary, and generous perks like a pension and private medical care.
- Other info: Inclusive workplace with opportunities for growth and diverse team culture.
- Why this job: Make a real difference in customers' lives while developing your skills and career.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 18340 - 18865 £ per year.
A part‑time branch‑based opportunity working 24.5 hours per week.
Location(s): Lincoln, working across Lloyds and Halifax branches within a reasonable distance.
Hours: 24.5 hours per week, including Saturdays
Salary: £18,340 increasing to £18,865 after 6 months
Role Overview
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities. You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first, making a difference to customers, businesses and communities. Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely (we also connect via social media, web‑chat and remote advice video calls).
Skills and Experience
- One year’s customer service experience.
- People person – honest, genuine, caring about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships to give customers a fantastic experience.
- Passion to put yourself in the customer’s shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving customers confidence.
- Commitment to deliver on promises and going above and beyond for customers.
- Genuine teammate – collaborating closely with colleagues to ensure customer needs are met.
If located in a hybrid location, you will need to meet our homeworking criteria, for example, a quiet private room at home and a stable internet connection.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Inclusive Workplace
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Legal and Data Protection
We keep your data safe. We will only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
Lloyds Banking Group - Customer Support - Lincoln in Louth employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Lincoln in Louth
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even if it's a casual interview, looking smart can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Lloyds Banking Group - Customer Support - Lincoln in Louth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Support role. Highlight your customer service experience and how you genuinely care about helping people with their finances. We want to see your personality shine through!
Showcase Your People Skills: Since this role is all about building relationships, share examples of how you've connected with customers in the past. We love seeing how you put yourself in their shoes and went above and beyond to help them out.
Be Genuine and Honest: We value authenticity, so don’t be afraid to let your true self come through in your application. Share your passion for customer service and how you embody our values of care and integrity.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this fantastic opportunity at Lloyds Banking Group!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Since this role is all about customer support, brush up on your customer service skills. Think about your past experiences and how you’ve helped customers in the past. Be ready to share specific examples that highlight your ability to empathise and resolve issues.
✨Show Your People Skills
This job requires a genuine passion for helping people. During the interview, demonstrate your ability to build relationships quickly. Use phrases like 'I understand how that feels' or 'I would approach it this way' to show you can put yourself in the customer's shoes.
✨Research Lloyds Banking Group
Familiarise yourself with Lloyds Banking Group’s values and mission. They focus on putting people first, so be prepared to discuss how your personal values align with theirs. This shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth. This not only shows your interest but also helps you determine if this is the right fit for you.