At a Glance
- Tasks: Create seamless digital experiences and enhance Service Design across the Group.
- Company: Lloyds Banking Group, a leader in inclusive banking.
- Benefits: Generous pension, performance bonuses, 30 days holiday, and wellbeing initiatives.
- Other info: Join a diverse team committed to inclusion and continuous improvement.
- Why this job: Make a real impact on customer experiences while growing your design skills.
- Qualifications: Proactive, innovative problem solver with strong communication and design thinking experience.
The predicted salary is between 70929 - 78810 £ per year.
LOCATION(S): London
SALARY: £70,929 - £78,810
HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
Overview
We’re looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. This role is within the Payments team, dedicated to delivering exceptional experiences that make moving money simple and secure for our customers. You’ll love your craft and enjoy sharing your knowledge with others.
Responsibilities
- Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
- Shape strategic initiatives ensuring we are led by colleague, customer and market insight when creating or enhancing our propositions and services.
- Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
- Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions.
- Support the research and document current and future state services.
- Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
- Take ownership for your own development.
- Collaborate closely with other designers, product owners, and engineers.
- Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
What you’ll need
We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. You’ll have strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. You’ll also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Additionally, you’ll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non-technical audiences and will have experience in research and design thinking methods.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you would like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
- A generous pension contribution of up to 15%
- Annual performance-related bonus scheme
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
We’ll keep you informed about other opportunities that match your profile.
Service Designer (12-Month FTC) in London employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer that prioritises inclusivity and diversity, ensuring every employee feels valued and empowered to contribute their best. With a hybrid working model based in London, employees enjoy a supportive work culture that fosters innovation and collaboration, alongside generous benefits such as a substantial pension contribution, performance-related bonuses, and extensive wellbeing initiatives. This role offers a unique opportunity for professional growth within a dynamic team dedicated to enhancing customer experiences in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer (12-Month FTC) in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at LLOYDS BANKING GROUP for a Service Designer (12-Month FTC), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like LLOYDS BANKING GROUP before they go live!
We think you need these skills to ace Service Designer (12-Month FTC) in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer (12-Month FTC) at LLOYDS BANKING GROUP, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work LLOYDS BANKING GROUP does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to LLOYDS BANKING GROUP. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at LLOYDS BANKING GROUP.
How to prepare for a job interview at LLOYDS BANKING GROUP
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with LLOYDS BANKING GROUP, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. LLOYDS BANKING GROUP might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at LLOYDS BANKING GROUP!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what LLOYDS BANKING GROUP is looking for.
