At a Glance
- Tasks: Lead and develop a team of Branch Managers across multiple locations.
- Company: Join a community-focused bank with a commitment to customer service.
- Benefits: Generous pension, performance bonuses, tailored benefits, and 30 days holiday.
- Other info: Flexible hybrid working and opportunities for continuous improvement and transformation.
- Why this job: Make a real impact in community banking while leading high-performing teams.
- Qualifications: 5+ years in senior leadership, strong customer-centric skills, and team development experience.
The predicted salary is between 60000 - 75000 € per year.
Hours: Full‑time
Working Pattern: Hybrid – time spent across branch locations and local office sites, with flexibility in line with our Flexibility Works policy.
What you’ll be doing:
As a Senior Manager in Community Bank, you’ll take overall accountability for a group of approximately ten branches across the Enfield area of North London. You’ll act as a visible, trusted leader across your geography. You will lead, coach and develop a team of Branch Managers, creating the conditions for your teams to deliver consistently strong customer outcomes. Your focus will be on building engaged, high‑performing teams who put customers at the heart of everything they do. You’ll be responsible for the end‑to‑end operational performance of your branches, ensuring colleague availability, effective branch choreography and a safe, compliant environment. Working closely with your management team, you’ll respond to changing customer demand across branch, telephony and digital channels, making sure we’re there for customers when and where they need us. Partnership will be key. You’ll work closely with colleagues across Community Bank and wider Group functions to support customers on their digital journey, identify their individual financial needs and ensure appropriate specialist support is in place – especially for vulnerable customers or those experiencing financial difficulty. You’ll also lead and embed change, helping your teams adopt new initiatives effectively and fostering a culture of continuous improvement, insight‑driven decision making and feedback.
Essential Skills:
- 5+ years senior people‑leadership experience leading managers or team leaders, with a consistent track record of building high‑performing, inclusive teams through coaching, feedback and clear accountability.
- Strong customer‑centric leadership capability, demonstrated through setting direction, role‑modeling behaviours, and translating customer insight into improved service, engagement and outcomes.
- Proven ability to influence and engage stakeholders at pace, creating alignment around shared goals and working collaboratively to deliver results.
- Experience leading operational delivery through others, balancing people, customer and business priorities while maintaining high standards, consistency and control.
- Demonstrated ownership of risk, governance and decision‑making, role‑modeling a transparent risk culture and ensuring fair, compliant and customer‑focused outcomes.
Desirable Skills:
- Experience working in community banking, retail banking or branch‑based environments, particularly across multiple sites.
- Experience leading large, geographically dispersed teams or hybrid service models (in‑person, telephony and digital).
- Track record of leading and embedding change, supporting teams through transformation and continuous improvement.
- Experience supporting customers with diverse or complex needs, including vulnerability or financial difficulty.
Benefits:
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- Range of wellbeing initiatives and generous parental leave policies
Senior Manager - Community Bank Branch Network in London employer: Lloyds Banking Group
As a Senior Manager in the Community Bank Branch Network, you will thrive in a dynamic and supportive environment that prioritises employee growth and customer satisfaction. With a generous benefits package including a substantial pension contribution, performance-related bonuses, and tailored lifestyle benefits, our culture fosters collaboration and continuous improvement. Join us in Enfield, where you can lead high-performing teams while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Community Bank Branch Network in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector, especially those who work in community banking. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want you to show how your leadership style aligns with their mission of putting customers first. Tailor your examples to highlight your experience in building high-performing teams.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Manager - Community Bank Branch Network in London
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading teams and building high-performing groups. We want to see how you've coached and developed others, so share specific examples that demonstrate your customer-centric leadership style.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear About Your Impact:When discussing your past roles, focus on the impact you’ve made. Use metrics or specific outcomes to illustrate how you’ve improved service delivery or team performance. We appreciate candidates who can quantify their achievements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Branches
Before the interview, make sure you research the specific branches you'll be overseeing. Understand their performance metrics, customer demographics, and any recent changes in management or operations. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach in detail. Think of examples where you've successfully built high-performing teams or led through change. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your style aligns with their focus on customer-centric leadership.
✨Emphasise Collaboration
Since partnership is key in this role, come equipped with examples of how you've worked collaboratively with other departments or stakeholders. Highlight instances where your teamwork led to improved customer outcomes or operational efficiency, demonstrating your ability to engage and influence others.
✨Prepare for Change Management Questions
Expect questions about your experience with leading change and continuous improvement. Be ready to share specific strategies you've used to support teams through transformation, especially in a hybrid environment. This will illustrate your capability to adapt and lead effectively in a dynamic setting.
