Quality Manager in Colleague Conduct in London

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Flexible Working Options: Hybrid Working, Job Share.

Job Description Summary:

Help shape how we handle "Speak Up" and colleague conduct across the Group by making sure investigations are fair, consistent and high quality.

About this opportunity:

Join us in an exciting role, where you’ll support the delivery and ongoing enhancement of a framework to ensure the quality of the Group’s Workplace Resolution & Investigations function. Reporting to the Quality Lead, you’ll provide assurance across Speak Up (Whistleblowing) and the end‑to‑end Conduct Ecosystem, with an opportunity to make a meaningful contribution collaboratively across the organisation to uphold high standards of conduct and integrity.

Day to day, you will:

• Support the design, implementation, and ongoing review of the Conduct Quality Control approach, ensuring alignment with Group policies, procedures, and regulatory requirements.
• Manage and quality‑assure conduct‑related investigations, handling cases impartially and confidentially from triage through to resolution, and working closely with Legal, HR, Compliance, Audit, Risk, and P&P.
• Review the effectiveness and fairness of investigation channels, identifying opportunities for improvement and escalating themes or concerns where appropriate.
• Produce clear and timely reporting on quality control activity, highlighting key risks, trends, and insights to support informed decision‑making.
• Contribute to continuous improvement initiatives, helping to enhance the quality and consistency of workplace resolution and investigations.
• Provide day‑to‑day guidance, coaching, and support to colleagues, promoting high standards, inclusion, and accountability.

What you’ll need:

• Quality Control / Quality Assurance Experience: Experience reviewing quality across end‑to‑end work portfolios in dynamic yet regulated environments, flexing approach and process through periods of transformation.
• Data & MI Capability: Experience producing, analysing, or interpreting data and management information to identify trends, risks, and insights, and to support reporting and decision‑making.
• People & Stakeholder Skills: Ability to work effectively with a wide range of colleagues and provide constructive feedback in a balanced, respectful, and safeguarding‑focused way.
• Communication & Judgement: Strong written and verbal communication, with confidence handling sensitive matters, exercising sound judgement and challenging the status quo.
• Continuous Improvement: Experience identifying and contributing to process improvements and adapting to regulatory or organisational change.

And any experience of these would be really useful:

• Experience in Conduct and/or HR Investigations: Practical experience working on conduct, employee relations, or HR investigations in corporate environments, with a good understanding of investigation processes, fairness, confidentiality, and relevant regulatory or employment requirements.
• Operational Assurance: Experience working in operational assurance (e.g. second line), with a good understanding of risk, controls, and providing proportionate, independent assurance and insight.

About working for us:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today.

Company Purpose:

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.