At a Glance
- Tasks: Oversee pension operations and ensure high-quality service for members.
- Company: Join Lloyds Banking Group, a leader in financial services with a focus on people.
- Benefits: Enjoy a generous pension contribution, bonus, and 30 days holiday.
- Other info: Hybrid working model with a commitment to diversity and inclusion.
- Why this job: Make a real difference in members' lives while driving continuous improvement.
- Qualifications: Experience in pensions operations and strong decision-making skills required.
The predicted salary is between 59850 - 66500 £ per year.
Salary Range: £59,850 to £66,500
Location: Edinburgh, Bristol, Leeds, or Halifax
Hours: Full-time
Working Pattern: Hybrid – at least two days per week or 40% of time at one of the specified offices
Member Services is part of the Group Pensions Team within the People & Places division of Lloyds Banking Group. We manage pension arrangements for around 300,000 current and former colleagues across several schemes. The role supports members with bespoke pension queries and works with suppliers to deliver high-quality service and continuous improvement.
Day to day, you will:
- Provide day-to-day operational oversight of WTW, ensuring service delivery meets agreed standards and member expectations.
- Manage delegated, judgement-based member case decisions, including complex and sensitive complaints.
- Respond to risk events, ensuring thorough investigation, resolution and alignment with governance requirements.
- Embed operational changes and improvements safely into BAU processes.
- Work closely with suppliers, advisers and internal stakeholders to drive continuous service improvement.
- Support the delivery of good member outcomes through robust controls, clear decision-making and a strong customer focus.
What you’ll need:
- Experience in pensions operations, member services or a related financial services environment.
- Confidence making judgement-based decisions in complex or sensitive member cases.
- Strong understanding of risk management, controls and issue resolution.
- Ability to embed change safely into live operational environments.
- Experience managing pension-related complaints or escalations.
- Experience operating within a trustee-led governance framework.
- Knowledge of continuous improvement methodologies.
- Strong working background in UK Defined Benefit/Final Salary pensions.
- Experience implementing AI/Technology to improve day-to-day activities, reporting or otherwise.
- Extensive experience carrying out a similar role with a Third-party Administrator or in-house pension scheme.
Benefits:
- Generous pension contribution of up to 15%.
- Annual performance-related bonus.
- Share schemes, including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days holiday entitlement plus bank holidays.
- Range of wellbeing initiatives and generous parental leave policies.
Inclusive Workplace: We are committed to diversity, equity and inclusion. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria through the Disability Confident Scheme. We also provide reasonable adjustments at all stages of recruitment to reduce or remove barriers. If you need accommodations, let us know.
Pensions Operations Manager in London employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Edinburgh, Bristol, Leeds, and Halifax. With a strong commitment to employee growth, generous benefits including a substantial pension contribution, and a focus on diversity and inclusion, we empower our team members to thrive both personally and professionally. Join us to be part of a culture that values continuous improvement and delivers meaningful outcomes for our members.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to pensions operations. Think about how you’d handle complex member cases or improve service delivery. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your expertise! Bring along examples of how you've managed complaints or implemented changes in previous roles. This will demonstrate your hands-on experience and problem-solving skills, which are key for the Pensions Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pensions Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pensions Operations Manager role. Highlight your experience in pensions operations and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you the perfect fit. Don’t forget to mention your understanding of risk management and member services.
Showcase Your Decision-Making Skills:Since the role involves making judgement-based decisions, be sure to include examples of how you've successfully navigated complex or sensitive cases in the past. We love seeing real-life scenarios that demonstrate your expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of UK Defined Benefit and Final Salary pensions. Familiarise yourself with the specific schemes the company manages, as well as any recent changes in legislation that could impact member services.
✨Showcase Your Decision-Making Skills
Prepare examples of how you've made judgement-based decisions in complex or sensitive cases. Be ready to discuss your thought process and how you ensure good outcomes for members while managing risks effectively.
✨Emphasise Continuous Improvement
Highlight your experience with continuous improvement methodologies. Think of specific instances where you've successfully implemented changes that enhanced service delivery or operational efficiency, especially in a pensions context.
✨Engage with Stakeholders
Demonstrate your ability to work closely with suppliers, advisers, and internal stakeholders. Prepare to discuss how you've collaborated with different parties to drive service improvements and resolve issues in previous roles.
