At a Glance
- Tasks: Provide face-to-face customer support and develop skills for career growth.
- Company: Join Lloyds Banking Group, a leader in inclusive banking.
- Benefits: Competitive salary, flexible hours, generous pension, and wellbeing initiatives.
- Other info: Inclusive culture with diverse opportunities for career advancement.
- Why this job: Start your career with real impact while helping customers and growing your skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 26100 - 26100 £ per year.
End Date: Friday 13 March 2026
Salary Range: £26,200 - £26,200
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
A Part-time branch-based opportunity working 21 hours per week.
Location: Cambridge. Working across our Lloyds and Halifax branches within a reasonable distance.
Hours: 21 hours a week, including Saturdays.
Working Pattern: Part-time.
Salary: £15,719, increasing to £16,170 after 6 months.
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £18,869 for our highest skill level.
About this opportunity: You’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses and communities. Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely (we also connect via social media, web-chat and remote advice video calls).
Grow Your Career with Our Skill Progression Framework: At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud and Financial Planning, as well as opportunities to move into leadership roles.
About us: From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What we’re looking for:
- One year’s customer service experience.
- A people person – honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example a quiet, private room at home, stable internet connection.
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday (increases over time), with bank holidays on top – pro-rated for part-time roles.
- A range of wellbeing initiatives and generous parental leave policies.
- Salaries are reviewed annually on 1 April as part of our annual pay review.
Required skills: Collaboration, Customer Service, Problem Solving, Relationship Building, Empathy.
Required languages: English.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
Part-Time Customer Support with Growth Path in London employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer that prioritises employee growth and inclusivity, offering a robust Skill Progression Framework that allows you to enhance your skills and increase your earnings over time. Located in Cambridge, our part-time Customer Support roles provide flexible working options and a supportive environment where you can thrive while making a meaningful impact on customers and communities. With generous benefits, a commitment to diversity, and opportunities for career advancement, we are dedicated to creating a workplace where everyone feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Support with Growth Path in London
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you connect your experiences to what they care about during interviews.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples where you've gone above and beyond for someone. Be ready to share these stories in your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace Part-Time Customer Support with Growth Path in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous customer service experience you have. We want to see how you've helped customers in the past and how you can bring that passion for helping people to our team.
Be Genuine and Personable:We’re looking for a people person! In your application, let your personality shine through. Share examples of how you’ve built relationships with customers and gone above and beyond to help them.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the values and skills we’re looking for. Show us why you’re a great fit for this role at Lloyds Banking Group!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Company Inside Out
Before your interview, take some time to research Lloyds Banking Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a customer support role is all about connecting with people, be ready to share examples of how you've built relationships in previous roles. Highlight your empathy and problem-solving skills, as these are crucial for providing outstanding service to customers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle customer queries. Think of specific situations where you went above and beyond for a customer, and be prepared to discuss how you resolved issues while maintaining a positive experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the skill progression framework or opportunities for growth within the company. This shows that you're not just looking for a job, but a career where you can develop and contribute.
