At a Glance
- Tasks: Provide face-to-face customer support and transition to remote roles over time.
- Company: Join a leading financial services group with a focus on inclusivity and diversity.
- Benefits: Generous pension, performance bonuses, private medical cover, and flexible working options.
- Other info: Enjoy a supportive environment with excellent career progression and wellbeing initiatives.
- Why this job: Kickstart your career in customer service with opportunities for growth and skill development.
- Qualifications: 1 year of customer service experience and strong people skills required.
The predicted salary is between 22460 - 23100 £ per year.
Job Summary
End Date: Friday 13 March 2026
Salary Range: £26,200 - £26,200
Flexible Working Options: Flexibility in when hours are worked
Job Description Summary: A part‑time branch‑based opportunity working 30 hours per week.
Position Details
- Location(s): Newark – across Lloyds and Halifax branches within a reasonable distance.
- Hours: 30 hours a week, including Saturdays.
- Working Pattern: Part‑time.
- Salary: £22,460, increasing to £23,100 after 6 months.
We offer a skill progression framework that allows you to increase your pay by developing new skills, potentially earning up to a pro‑rated £31,450 for the highest skill level.
Role Overview
You will begin your journey in a branch, delivering face‑to‑face support to customers. Over time, you will have opportunities to transition into roles such as remote customer support via phone, social media, web‑chat, or video calls.
Skill Progression Framework
New colleagues are required to spend a minimum of 12 months in a customer service role to master new skills and build a deep understanding of our services. After establishing this foundation, you will be supported to explore a range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning, and potential leadership roles.
What We’re Looking For
- A minimum of 1 year of customer service experience.
- People skills – honest, genuine, and caring towards customers’ finances (no prior financial services experience required).
- The ability to build relationships quickly and deliver a fantastic customer experience.
- Empathy and integrity – taking time to resolve queries and instil confidence in customers.
- A commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate who collaborates closely with colleagues to meet customer needs.
- If located in a hybrid location, a quiet private room at home, stable internet connection, and meeting home‑working criteria.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other lifestyle‑adapted benefits
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our pay review.
Inclusive Hiring Statement
Our focus is to be inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We welcome applications from under‑represented groups and are disability confident, offering reasonable adjustments during recruitment if required.
Additional Information
- Required Skills: Collaboration, Customer Service, Integrity, Relationship Building, Teamwork, Empathy
- Required Languages: English
Part-Time Customer Support Specialist - Branch to Remote Growth in London employer: Lloyds Banking Group
Join a dynamic team at Lloyds and Halifax, where we prioritise employee growth and well-being. With flexible working options, a robust skill progression framework, and generous benefits including a 15% pension contribution and private medical cover, we empower our Customer Support Specialists to thrive both personally and professionally. Our inclusive work culture fosters collaboration and celebrates diversity, making it an excellent place for those seeking meaningful and rewarding employment in Newark.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Support Specialist - Branch to Remote Growth in London
✨Tip Number 1
Get to know the company! Research Lloyds and Halifax, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of scenarios where you can demonstrate empathy and integrity. Role-play with a friend or family member to get comfortable with handling different customer situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take that first step towards a rewarding career.
We think you need these skills to ace Part-Time Customer Support Specialist - Branch to Remote Growth in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Support Specialist role. Highlight your customer service experience and how your people skills can help us deliver fantastic support to our customers.
Show Your Empathy:In your written application, let us see your genuine care for customers. Share examples of how you've gone above and beyond to resolve queries and build relationships in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and relationship building. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about delivering fantastic customer experiences, be ready to share specific examples of how you've successfully interacted with customers in the past. Highlight your empathy and integrity, and don’t forget to mention any times you went above and beyond to resolve a customer's issue.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to handle difficult customers or resolve complex queries, and prepare to discuss how you approached these challenges and what the outcomes were.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to demonstrate your interest in the company and the role. Ask about the skill progression framework or how the team collaborates to meet customer needs. This shows you’re not just interested in the job, but also in growing with the company.
