At a Glance
- Tasks: Provide face-to-face customer support and build relationships in a dynamic banking environment.
- Company: Join Lloyds Banking Group, a leader in customer service and financial solutions.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and flexible working options.
- Other info: Inclusive hiring practices and a commitment to diversity in the workplace.
- Why this job: Kickstart your career with skill progression and diverse opportunities across the banking sector.
- Qualifications: 1 year of customer service experience and strong people skills required.
The predicted salary is between 22460 - 23100 £ per year.
End Date: Friday 13 March 2026
Salary Range: £26,200 - £26,200
Flexible Working Options: Flexibility in when hours are worked
A part‑time branch‑based opportunity working 30 hours per week.
Location(s): Newark – across Lloyds and Halifax branches within a reasonable distance.
Hours: 30 hours a week, including Saturdays.
Working Pattern: Part‑time.
Salary: £22,460, increasing to £23,100 after 6 months. We offer a skill progression framework that allows you to increase your pay by developing new skills, potentially earning up to a pro‑rated £31,450 for the highest skill level.
Role Overview: You will begin your journey in a branch, delivering face‑to‑face support to customers. Over time, you will have opportunities to transition into roles such as remote customer support via phone, social media, web‑chat, or video calls.
Skill Progression Framework: New colleagues are required to spend a minimum of 12 months in a customer service role to master new skills and build a deep understanding of our services. After establishing this foundation, you will be supported to explore a range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning, and potential leadership roles.
What We’re Looking For:
- A minimum of 1 year of customer service experience.
- People skills – honest, genuine, and caring towards customers’ finances (no prior financial services experience required).
- The ability to build relationships quickly and deliver a fantastic customer experience.
- Empathy and integrity – taking time to resolve queries and instil confidence in customers.
- A commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate who collaborates closely with colleagues to meet customer needs.
- If located in a hybrid location, a quiet private room at home, stable internet connection, and meeting home‑working criteria.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other lifestyle‑adapted benefits
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our pay review.
Inclusive Hiring Statement: Our focus is to be inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We welcome applications from under‑represented groups and are disability confident, offering reasonable adjustments during recruitment if required.
Required Skills: Collaboration, Customer Service, Integrity, Relationship Building, Teamwork, Empathy
Required Languages: English
Lloyds Banking Group - Customer Support - Newark in London employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With flexible working options and a comprehensive skill progression framework, employees can enhance their skills and advance their careers while enjoying generous benefits such as a substantial pension contribution, private medical cover, and a commitment to inclusivity. Located in Newark, this role provides the opportunity to engage directly with customers, fostering meaningful relationships and contributing to their financial wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Newark in London
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering fantastic customer experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Lloyds Banking Group. Don’t miss out on this opportunity!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Newark in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that match what we're looking for, like empathy and teamwork.
Show Your Personality:We want to see the real you! Use your cover letter to express your genuine interest in helping customers and how you can contribute to our team. A bit of personality goes a long way!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've handled customer queries, built relationships, and gone above and beyond for customers.
✨Show Your Empathy
During the interview, demonstrate your ability to empathise with customers. Use scenarios to explain how you would handle difficult situations, showing that you genuinely care about resolving issues and instilling confidence in customers.
✨Research Lloyds Banking Group
Familiarise yourself with Lloyds Banking Group's values and services. Understanding their commitment to customer support and their skill progression framework will help you align your answers with what they’re looking for in a candidate.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about opportunities for skill development or how the team collaborates to meet customer needs.
