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- Tasks: Provide face-to-face customer support and develop skills in a dynamic banking environment.
- Company: Join Lloyds Banking Group, a leader in inclusive banking with strong values.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth and skill development in various banking roles.
- Why this job: Make a real difference to customers while building a rewarding career.
- Qualifications: One year of customer service experience and a passion for helping people.
The predicted salary is between 20960 - 21560 £ per year.
LOCATION(S): Barrow in Furness. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 28 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £20,960 increasing to £21,560 after 6 months
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities.
About this opportunity
You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.
Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely. (We also connect via social media, web‑chat and remote advice video calls)
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud and Financial Planning, as well as opportunities to move into leadership roles.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What we're looking for
- One year's customer service experience.
- A people person – you will be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, act with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
If located in one of our hybrid locations, you will need to meet our home‑working criteria, for example a quiet, private room at home and a stable internet connection.
About working for us
Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under‑represented groups.
We're disability confident. If you would like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide‑ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time)
Lloyds Banking Group Customer Support - Barrow In Furness in London employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Barrow In Furness in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your caring nature and ability to build relationships.
✨Tip Number 3
Dress the part! Even if the job is customer-facing, first impressions matter. Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Lloyds. By applying directly through our site, you’ll have access to all the latest roles and updates. Plus, it shows your enthusiasm for being part of our community!
We think you need these skills to ace Lloyds Banking Group Customer Support - Barrow In Furness in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your ability to connect and empathise with people.
Be Genuine and Honest: We’re looking for people who are authentic and care about helping others. In your written application, let your personality shine through! Share why you’re passionate about customer support and how you can contribute to our values.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities we’re looking for. Mention how you can help us deliver outstanding service and build relationships with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Company Values
Before your interview, take some time to research Lloyds Banking Group's values and mission. Understanding their commitment to putting people first will help you align your answers with what they stand for, showing that you're a great fit for their culture.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, prepare specific examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to empathise and resolve issues, as these are key traits they’re looking for.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the skill progression framework. This shows your genuine interest in growing with the company and helps you assess if it’s the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Responding thoughtfully demonstrates your communication skills and shows that you value the conversation, which is crucial in a customer-facing role.