Executive Assistant (Chief of Staff) - Unsecured Lending in London

Location(s): Chester, Leeds, London, Manchester, Cardiff

Hours: Full‑time

Working pattern: Our work style is hybrid, involving at least two days per week or 40% of time at one of the above sites. We can also consider workplace adjustments in line with our Flexibility Works policy.

What you’ll be doing:

This is a critical Executive Assistant role supporting the Managing Director of Unsecured Lending within Consumer Lending at Lloyds Banking Group. As a core member of the Unsecured Lending leadership team, you’ll work closely with the MD to help shape and deliver strategy, ensuring the business provides high‑quality products and services for customers while operating safely, efficiently and at pace. Acting as a trusted partner, you’ll set the rhythm of the leadership team and enable robust, timely decision‑making across a complex, fast‑moving environment. You’ll ensure the Managing Director is fully briefed and prepared for executive, board and external engagements, working with senior leaders across the business to coordinate clear, high‑quality inputs. You’ll also represent the MD in internal and external forums where required, building strong relationships and providing continuity, clarity and confidence on their behalf. Alongside this, you’ll support effective governance and delivery across Unsecured Lending, coordinating papers, actions and follow‑ups to enable well‑informed decisions. You’ll produce impactful, high‑visibility materials for senior audiences, undertake research and analysis across a wide range of topics, and continuously look for ways to improve how the leadership team operates. This is a role for someone comfortable operating at pace, exercising strong judgement, handling sensitive matters with confidence and delivering outstanding outcomes through others.

Essential Skills:

• 5+ years experience working within unsecured lending, consumer lending or a broader financial services environment
• Proven experience partnering with senior or executive‑level stakeholders, supporting decision‑making and influencing outcomes at pace
• Strong judgement, with the confidence to handle sensitive matters, balance competing priorities and act as a trusted deputy when required
• Excellent written and verbal communication skills, with experience producing high‑quality materials for senior audiences such as executive committees or boards
• Ability to operate calmly and effectively in a fast‑paced, matrixed environment, anticipating issues and driving clarity through others

Desirable Skills:

• Experience operating in an Executive Assistant, Chief of Staff or strategy role within financial services
• Experience representing senior leaders in internal or external forums
• Familiarity with governance frameworks, regulatory environments or risk‑led organisations

We know that great talent comes from many backgrounds. While this advert references specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We offer a wide‑ranging benefits package:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can tailor to your lifestyle, such as discounted shopping
• 30 days' holiday, plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!