Behavioural Risk Manager (FTC) in London

LOCATION(S): Edinburgh (primary location), Bristol & London

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations.

About this opportunity: At LBG, we define behavioural risk as the habitual patterns of behaviour that may lead to future issues or poor outcomes for the group. Our reviews aim to identify what is driving these behavioural patterns and, in doing so, enhance the effectiveness of preventative measures such as controls and policies.

As a Behavioural Risk Audit Manager, you’ll lead and support delivery of high-quality behavioural risk reviews with relative autonomy, harnessing a deep understanding of business strategy/priorities, behavioural drivers and risks. You’ll also contribute to innovating the methods we use to enhance the insight and value we can bring.

You’ll support the ongoing development and improvement of the wider function through a strategic and integrated behavioural risk focus, and effective cross‑function collaboration.

Day to day activities:

• Lead the delivery of high quality, impactful and timely applied social/behavioural research to identify and mitigate risk, considering various internal and external perspectives.
• Choosing appropriate research methods for data collection and analysis.
• Providing advice and guidance on conducting ethical research.
• Managing and conducting analysis of qualitative and quantitative data.
• Reporting, presenting, and disseminating clear, concise, and actionable insights.
• Providing advice and coaching to ensure delivery of high‑quality research materials.
• Identifying key lessons and suggestions to support continuous improvement.
• Prioritising tasks across the delivery team effectively to ensure timely and valuable delivery.
• Manage the development and validation of behavioural management actions using evidence‑based practice and knowledge of effective behavioural interventions.
• Champion colleague growth and development through coaching, guidance and effective delegation to achieve collective goals.
• Support senior colleagues build significant collaborator relationships across the Group whilst making your own connections.
• Connect behavioural risk insights with Group and Business Unit strategy.
• Proactively suggest & deliver improvements in current processes by being bold.
• Actively role model the Group’s values and behaviours.
• Put the team first by coaching with purpose, being present with the team and openly communicating expectations.
• Freely share insight and timely, direct, effective feedback that gives to the success of the delivery plan and leaves a positive, sustainable impact on the function.

Why Lloyds Banking Group: We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

You may be a good fit if you have:

Qualifications & Technical Expertise:

• An advanced degree (Master’s or PhD) in Organisational Psychology, Organisational Behaviour, Behavioural Science, or a related field.
• Experience in applied research within organisational behaviour or culture, with demonstrated experience in research design and methodology.
• Proficiency in hypothesis testing and both qualitative and quantitative methods, including causal inference.

Insight Generation & Application:

• Ability to synthesise complex data into clear, actionable insights.
• Experience translating behavioural science into practical, risk-based recommendations.
• Ability to balance analytical rigour with pragmatic decision‑making, particularly in ambiguous contexts.

Delivery & Stakeholder Engagement:

• Strong project management capability, including leading end‑to‑end engagements (planning, collaborator coordination, and delivery against timelines).
• Excellent communication skills, with the ability to engage and influence a range of collaborators.
• Ability to navigate sensitive topics with subtlety while maintaining analytical integrity.

Collaboration & Leadership:

• Effective people management skills, including coaching, setting clear direction, and fostering collaboration.
• Track record of delivering high‑quality outcomes through others in complex environments.

Strong candidates may also have:

• Experience conducting audits or behavioural reviews aligned to IIA Topical Requirements for organisational behaviour.
• Experience working within financial services, either directly or in a consulting capacity.
• Familiarity with AI‑assisted research tools and their application in behavioural analysis.
• Experience designing, implementing, and evaluating behavioural change interventions within organisational settings.

About working for us: Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits:

• A generous pension contribution of up to 15%.
• An annual performance‑related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!