At a Glance
- Tasks: Provide face-to-face customer support and develop skills in a dynamic banking environment.
- Company: Join Lloyds Banking Group, a leader in inclusive banking with strong values.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Inclusive culture with diverse opportunities for growth and development.
- Why this job: Kickstart your career in banking while making a real difference to customers' lives.
- Qualifications: Customer service experience and a genuine passion for helping people.
The predicted salary is between 13100 - 13475 € per year.
LOCATION(S): Stockport. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 17.5 hours a week, including Saturdays
WORKING PATTERN: Part‑time
SALARY: £13,100 increasing to £13,475 after 6 months
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities.
About this opportunity:
You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.
Grow Your Career:
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud and Financial Planning, as well as opportunities to move into leadership roles.
What we’re looking for:
- One year’s customer service experience.
- A people person – you’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
If located in one of our hybrid locations, you will need to meet our home‑working criteria, for example, a quiet, private room at home and a stable internet connection.
About working for us:
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Lloyds Banking Group Customer Support - Stockport employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment in Stockport where you can thrive both personally and professionally. With a strong focus on employee development through our Skill Progression Framework, we provide opportunities for career advancement across various specialisations while ensuring a healthy work-life balance with part-time hours and generous benefits, including a competitive pension scheme and wellbeing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Stockport
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about working at Lloyds. They might share tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - Stockport
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your ability to build relationships and provide fantastic support.
Be Genuine and Personable:We’re looking for people who are honest and caring. In your written application, let your personality shine through! Use a friendly tone and express your passion for helping others, as this is key to fitting in with our values.
Tailor Your Application:Don’t just send out the same application everywhere. Take the time to tailor your application to Lloyds Banking Group. Mention why you’re excited about this role specifically and how you align with our commitment to inclusivity and customer care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Since this role is all about customer support, brush up on your customer service skills. Think about your past experiences and be ready to share specific examples of how you've helped customers in the past. This will show that you understand the importance of empathy and care in customer interactions.
✨Research Lloyds Banking Group
Take some time to learn about Lloyds Banking Group's values and mission. Understanding their commitment to inclusivity and community will help you align your answers with what they stand for. Plus, it shows that you're genuinely interested in the company and not just any job.
✨Prepare for Behavioural Questions
Expect questions that ask you to describe how you've handled specific situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and demonstrate your problem-solving skills effectively.
✨Show Your Team Spirit
Lloyds values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share examples of how you’ve worked with colleagues to achieve a common goal or resolve a customer issue. This will highlight your ability to work well in a team environment.
