At a Glance
- Tasks: Support customers with their banking needs, both in-branch and remotely.
- Company: Join Lloyds Banking Group, a leader in the banking industry.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: No prior experience needed, just a passion for helping others.
The predicted salary is between 26116 - 26738 £ per year.
Join to apply for the Customer Support role at Lloyds Banking Group.
LOCATION(S): Southampton
HOURS: 35 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £25,000 increasing to £25,750 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level.
About this opportunity:
As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities. You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
Grow Your Career with Our Skill Progression Framework:
Ready to take your career to new heights? Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning valuable accreditations. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth. Begin with a solid foundation in Community Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.
What you'll need:
- Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
Lloyds Banking Group - Customer Support - Southampton employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment in Southampton where employees can thrive. With a strong focus on personal development through our Skill Progression Framework, colleagues have the opportunity to enhance their skills and advance their careers while enjoying a comprehensive benefits package that includes generous pension contributions, private medical benefits, and a commitment to diversity and wellbeing. Join us to make a meaningful impact in the community while being part of a team that values collaboration and customer care.
