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- Tasks: Support customers in branches and transition to remote assistance via phone and digital channels.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 12 months of customer service experience; no financial services background needed.
The predicted salary is between 26200 - 26950 £ per year.
SALARY: £26,200 increasing to £26,950 after 6 months
LOCATION: Ashton Under Lyne - 91 Old St, Lancashire, OL6 7RU
WORKING ENVIRONMENT: Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
JOB TYPE: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
HOURS: Branch hours until early 2027: 35 hours per week, Monday- Saturday. Home working role from early 2027: There are 2 patterns available:
- 4-Day Week Pattern: Start times between 8am and 8:15am and end times between 5:45pm and 6pm. Maximum of 4 out of 7 days (based on a Monday-Sunday week). Maximum of 37.5% weekend days (3 weekend days over a 4 week period).
What you'll be doing: You’ll start in one of our branches, supporting customers side‑by‑side. You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. From day one we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and become better every day.
What we’re looking for: Minimum of 12 months of customer service experience (no need for previous financial services experience – we’ll provide all required training across a comprehensive programme). The position is primarily a home working role after the branch period; we’re looking for people who have a suitable home working environment with a private area for inbound calls and a stable, secure Wi‑Fi connection. Successful colleagues will be advocates of Lloyds Banking Group’s products and services and will become subject‑matter experts for our banking app and products by demonstrating excellent knowledge. You’re a people person – working with your team to provide an essential service to millions of customers. You commit to delivering on your promises and going above and beyond for your customers.
This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits: A generous pension contribution of up to 15%, an annual performance‑related bonus, private medical benefit with BUPA, share schemes, benefits you can adapt to your lifestyle, such as discounted shopping, and 22 days’ holiday (increases over time).
Lloyds Banking Group Customer Support - South East Manchester employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - South East Manchester
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about landing the job with us at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - South East Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've gone above and beyond for customers in the past – it helps us understand how you connect with people.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This role is all about helping people, so be ready to share how you've made a difference in previous jobs.
✨Familiarise Yourself with Lloyds Products
Even though you’ll get training, it’s a good idea to have a basic understanding of Lloyds Banking Group’s products and services. Check out their website and get to know what they offer. This will show your enthusiasm and help you answer questions more confidently.
✨Prepare for Remote Work Questions
Since this role transitions to home working, be prepared to discuss your home working environment. Talk about your setup, including your Wi-Fi stability and how you plan to manage your time effectively while working from home.
✨Show Your People Skills
This job is all about connecting with customers, so be ready to demonstrate your interpersonal skills. Think of scenarios where you’ve successfully handled difficult conversations or provided support to someone in need. Highlighting your empathy and communication skills will set you apart.