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For Companies At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth and skill development in a diverse and inclusive environment.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 18714 - 19250 £ per year.
LOCATION(S): North Shields - Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 25 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £18,714.66 increasing to £19,250 after 6 months
What you'll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.
We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.
As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we’re looking for
- A minimum of 12 months customer service experience.
- A people person - You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We also offer a wide-ranging benefits package:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time)
Lloyds Banking Group Customer Support - North Shields employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - North Shields
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your empathy and commitment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It’s the best way to ensure your details get to the right people and shows you’re keen on joining us at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - North Shields
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your people skills and empathy!
Show Your Personality: We love genuine people! Let your personality shine through in your written application. Share a bit about why you care about helping customers and how you can make a difference in their banking experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, such as providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role requires a lot of interaction with customers during sensitive moments, be ready to share examples from your past experiences where you've demonstrated empathy and care. Think about times when you've helped someone in need or resolved a difficult situation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Practice responses that highlight your problem-solving skills and ability to remain calm under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. This could be about the team culture, opportunities for progression, or how they support employees in developing their skills. It shows you're engaged and serious about the role.