At a Glance
- Tasks: Provide face-to-face customer support and build strong relationships.
- Company: Join Lloyds Banking Group, a leader in customer service.
- Benefits: Competitive salary, generous pension, private medical benefits, and 22 days holiday.
- Other info: Flexible working hours and a commitment to inclusivity.
- Why this job: Kickstart your career with skill progression and diverse opportunities.
- Qualifications: 1 year of customer service experience and strong people skills.
The predicted salary is between 22460 - 23100 £ per year.
End Date: Friday 13 March 2026
Salary Range: £26,200 - £26,200
Flexible Working Options: Flexibility in when hours are worked
A part‑time branch‑based opportunity working 30 hours per week.
Position Details:
- Location(s): Newark – across Lloyds and Halifax branches within a reasonable distance.
- Hours: 30 hours a week, including Saturdays.
- Working Pattern: Part‑time.
- Salary: £22,460, increasing to £23,100 after 6 months.
We offer a skill progression framework that allows you to increase your pay by developing new skills, potentially earning up to a pro‑rated £31,450 for the highest skill level.
Role Overview:
You will begin your journey in a branch, delivering face‑to‑face support to customers. Over time, you will have opportunities to transition into roles such as remote customer support via phone, social media, web‑chat, or video calls.
Skill Progression Framework:
New colleagues are required to spend a minimum of 12 months in a customer service role to master new skills and build a deep understanding of our services. After establishing this foundation, you will be supported to explore a range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning, and potential leadership roles.
What We’re Looking For:
- A minimum of 1 year of customer service experience.
- People skills – honest, genuine, and caring towards customers’ finances (no prior financial services experience required).
- The ability to build relationships quickly and deliver a fantastic customer experience.
- Empathy and integrity – taking time to resolve queries and instil confidence in customers.
- A commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate who collaborates closely with colleagues to meet customer needs.
- If located in a hybrid location, a quiet private room at home, stable internet connection, and meeting home‑working criteria.
Benefits:
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Discounted shopping and other lifestyle‑adapted benefits.
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
- A range of wellbeing initiatives and generous parental leave policies.
- Salaries are reviewed annually on 1 April as part of our pay review.
Inclusive Hiring Statement:
Our focus is to be inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We welcome applications from under‑represented groups and are disability confident, offering reasonable adjustments during recruitment if required.
Required Skills: Collaboration, Customer Service, Integrity, Relationship Building, Teamwork, Empathy
Required Languages: English
Lloyds Banking Group - Customer Support - Newark employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With flexible working options and a comprehensive skill progression framework, employees can enhance their skills and advance their careers while enjoying generous benefits such as a substantial pension contribution, private medical cover, and a commitment to inclusivity. Located in Newark, this role provides the opportunity to engage directly with customers, fostering meaningful relationships and contributing to their financial wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Newark
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with customers, try role-playing common customer scenarios with friends or family. This will boost your confidence and help you deliver a fantastic customer experience when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s really like working at Lloyds. Plus, it shows your commitment to understanding the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from the source. Let’s get you that job!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Newark
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Support role. Highlight your customer service experience and how your people skills can help create fantastic experiences for our customers.
Show Your Empathy:In your written application, share examples that demonstrate your empathy and integrity. We want to see how you’ve gone above and beyond to resolve customer queries in the past.
Be Genuine:Let your personality shine through! We’re looking for honest and caring individuals, so don’t be afraid to show us who you are and why you’re passionate about helping customers.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've handled customer queries or complaints. This will show that you understand the importance of delivering a fantastic customer experience.
✨Show Your People Skills
During the interview, focus on demonstrating your ability to build relationships quickly. Use examples that highlight your empathy and integrity when dealing with customers. Remember, they want to see that you genuinely care about helping people with their finances.
✨Be Ready to Discuss Flexibility
Since this role involves part-time hours and potentially working on Saturdays, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the branch. This will demonstrate your commitment to the role and the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the skill progression framework or opportunities for career development within the company. This shows that you're not just interested in the job, but also in growing with the organisation.
