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- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a trusted name in banking with a focus on customer care.
- Benefits: Competitive salary, part-time hours, and opportunities for career progression.
- Other info: Flexible working pattern with potential to explore various roles within the Group.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 22457 - 23100 £ per year.
LOCATION(S): Maidstone. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 30 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £22457, increasing to £23100 after 6 months
What you'll be doing:
- You'll start your journey in one of our branches, providing face‑to‑face support to customers.
- While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support.
- This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
- You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- You'll also recognise opportunities to connect customers with the right products and services.
- We don't expect you to know everything about banking - we'll teach you.
- What matters is being calm under pressure, adaptable, and empathetic.
- As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we're looking for:
- A minimum of 12 months customer service experience.
- A people person - You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service.
Lloyds Banking Group Customer Support - Maidstone employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Maidstone
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone out. Be ready to share these stories during your interview to demonstrate your empathy and adaptability.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - Maidstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that show you can empathise and adapt to different situations.
Showcase Your People Skills: We want to see how you connect with others! Use examples from your past experiences where you've built relationships or helped someone through a tough time. This will show us you're the caring person we're looking for.
Be Clear and Concise: When writing your application, keep it straightforward. Avoid jargon and make sure your points are easy to understand. We appreciate clarity, especially when it comes to helping customers!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role is all about helping people through important moments, be ready to share examples from your past customer service experience where you've demonstrated empathy and care. Think of specific situations where you made a difference in someone's day – this will resonate well with the interviewers.
✨Practice Calmness Under Pressure
The ability to stay calm under pressure is crucial in customer support. Prepare for potential scenarios you might face, such as dealing with a frustrated customer or a sensitive situation. Practising your responses can help you convey confidence and adaptability during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the team supports each other. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.