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- Tasks: Provide face-to-face customer support and develop new skills in a dynamic environment.
- Company: Lloyds Banking Group, committed to putting people first and making a difference.
- Benefits: Competitive salary with growth opportunities and a supportive skill progression framework.
- Other info: Part-time hours with potential to transition into various roles within the company.
- Why this job: Kickstart your career in a role that offers real impact and diverse future opportunities.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 13100 - 13475 £ per year.
LOCATION(S): Ipswich. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 17.5 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £13,100, increasing to £13,475 after 6 months
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities.
About this opportunity
You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities. Over time, there will be opportunities to transition into a range of roles such as, helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media, web-chat and remote advice video calls)
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
Lloyds Banking Group - Customer Support - Ipswich employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Ipswich
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Support role. We want to see how you can make a difference to our customers, so don’t hold back on showcasing your relevant experience!
Show Your Passion for Customer Service: In your written application, let us know why you’re passionate about helping customers. Share any past experiences where you’ve gone above and beyond to assist someone, as this will resonate with our values of putting people first.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your ideas effectively – we want to understand your story without any confusion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company culture there.
How to prepare for a job interview at Lloyds Banking Group
✨Know the Company Values
Before your interview, take some time to research Lloyds Banking Group's values and mission. Understanding their commitment to putting people first will help you align your answers with what they stand for, showing that you're a great fit for their culture.
✨Prepare for Customer Scenarios
Since this role is all about customer support, think of specific examples from your past experiences where you've successfully handled customer queries or complaints. Practising these scenarios will help you articulate your problem-solving skills during the interview.
✨Show Your Willingness to Learn
Lloyds Banking Group values skill progression, so be ready to discuss how you plan to develop your skills in this role. Mention any relevant training or certifications you’re interested in pursuing, and express your enthusiasm for growing within the company.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for career advancement, or how they measure success in customer support roles. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.