At a Glance
- Tasks: Support customers in-branch and transition to remote assistance via phone and digital channels.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 12 months of customer service experience; no financial services background needed.
The predicted salary is between 29920 - 30670 € per year.
SALARY: £29920 increasing to £30670 after 6 months
LOCATION: Hayes Branch, 1-5 East Avenue, Hayes, Middlesex UB3 2HW. Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
JOB TYPE: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
HOURS: Branch hours until early 2027: 35 hours per week, Monday- Saturday. Home working role from early 2027 with a 5-Day Week pattern: Start times between 8am and 10am and end times between 6pm and 8pm. Maximum of 5 out of 7 days (based on a Monday‑Sunday week).
What you’ll be doing:
- You’ll start in one of our branches, supporting customers side‑by‑side.
- You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments.
- You’ll handle some everyday banking tasks, offering reassurance, guidance and practical support.
- This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
- You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- You’ll also recognise opportunities to connect customers with the right products and services.
- From day one we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and become better every day.
What we’re looking for:
- A minimum of 12 month’s customer service experience (There’s no need for any previous financial services experience - we’ll provide all the training required across a comprehensive training programme).
- This position is primarily a home working role, following completion of the branch period and necessary checks.
- We’re looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi‑Fi connection.
- Successful colleagues will be advocates of Lloyds Banking Group’s products and services and will become subject matter experts for our banking app and products.
- Crucially, you’re a people person – working with your team to provide an essential service to millions of customers.
- The commitment to deliver on your promises and going above and beyond for your customer.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
Lloyds Banking Group Customer Support - Hayes employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises diversity, equity, and inclusion. With a comprehensive benefits package including a generous pension contribution, private medical cover, and flexible working arrangements transitioning to remote support, employees are empowered to thrive both personally and professionally. The commitment to employee growth through extensive training and development ensures that team members can confidently assist customers while building their careers in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Hayes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values, products, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or tricky situations. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in customer service and how you've gone above and beyond for customers in the past. Remember, this role is all about helping people, so let your passion for customer support shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company there. Don’t miss out on this opportunity to join a fantastic team at Lloyds Banking Group!
We think you need these skills to ace Lloyds Banking Group Customer Support - Hayes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role at Lloyds Banking Group. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Show Your People Skills:Since this role is all about helping customers, let your personality shine through! Share examples of how you've gone above and beyond for customers in the past. We want to see that you’re a people person who can connect with others.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Stuff
Since this role is all about helping customers, brush up on your customer service experience. Think of specific examples where you went above and beyond for a customer. This will show that you’re not just a people person, but also someone who can handle important moments with care.
✨Familiarise Yourself with Lloyds Products
Take some time to research Lloyds Banking Group’s products and services. Understanding their banking app and digital services will give you an edge in the interview. You want to demonstrate that you’re ready to become a subject matter expert right from the start!
✨Prepare for Remote Work Questions
Since the role transitions to home working, be ready to discuss your home working environment. Make sure you have a quiet space for calls and a reliable Wi-Fi connection. Mentioning how you plan to stay productive while working from home will show you’re serious about the role.
✨Show Your Commitment to Diversity and Inclusion
Lloyds Banking Group values diversity and inclusion, so think about how you can contribute to this culture. Be prepared to share your thoughts on creating an inclusive environment and how you can support colleagues and customers from diverse backgrounds.
