Lloyds Banking Group - Customer Support - Doncaster

End Date: Friday 27 March 2026

Salary Range: £26,200 – £26,200

Flexible Working Options: Flexible when hours are worked.

A full‑time branch‑based opportunity working 35 hours per week until early 2027. After this period, the role will be extended to a remote role, assisting customers over the telephone from home.

Location: Doncaster 62/64 St Sepulchre Gate, Doncaster, DN1 1SB 2QG

Working across Lloyds and Halifax branches within a reasonable distance for up to 9 months. After this period, the role will be extended to a remote role, assisting customers over the telephone from home.

Job Type: Fixed‑term contract, working in branch until early 2027, then transferring to a permanent home‑working role assisting customers over the telephone.

Hours:

• Branch hours until early 2027: 35 hours per week, Monday‑Saturday.
• Home‑working role from early 2027: Two patterns available.

• 5‑Day Week Pattern: Start times between 8am and 10am and end times between 6pm and 8pm. Maximum of 5 out of 7 days (Monday‑Sunday week). Maximum of 37.5% weekend days (3 weekend days over a 4‑week period).
• 4‑Day Week Pattern: Start times between 8am and 8:15am and end times between 5:45pm and 6pm. Maximum of 4 out of 7 days (Monday‑Sunday week). Maximum of 37.5% weekend days (3 weekend days over a 4‑week period).

What You’ll Be Doing:

You’ll start in one of our branches, supporting customers side‑by‑side. You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This may include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. From day one, we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and improve each day.

What We’re Looking For:

• A minimum of 12 months’ customer‑service experience (no previous financial services experience required – training provided).
• Suitable home‑working environment, including a private area for inbound calls and a stable/secure Wi‑Fi connection.
• Advocacy of Lloyds Banking Group's products and services and subject‑matter expertise in our banking app and products through excellent knowledge.
• A people‑person mindset, working with your team to provide essential service to millions of customers.
• A commitment to deliver on promises and going above and beyond for customers.

This Is a Place for You:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities. We are committed to creating an environment where everyone can thrive, learn and develop. We’re disability‑confident. If you’d like reasonable adjustments to the recruitment process, just let us know.

Benefits:

• A generous pension contribution of up to 15%.
• An annual performance‑related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
• A range of wellbeing initiatives and generous parental leave policies.
• Salaries reviewed annually on 1 April as part of our annual pay review.
• Full uniform provided, so you always feel prepared and don’t need to think about what to wear each day.

We know that great talent comes from many backgrounds. While this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

Like what you hear? Join us! Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early, so don’t miss out on this opportunity.

About Lloyds Banking Group:

At Lloyds Banking Group, we’re driven by a clear purpose to help Britain prosper. Across the Group, colleagues focus on making a difference to customers, businesses and communities. With us, you’ll have a key role in shaping the future of financial services and many opportunities to learn, grow and develop.

Our Culture:

We’re focused on creating a values‑led culture and building a workforce that reflects the diversity of our customers and communities. Together, we’re building an inclusive workplace where all colleagues can make a real difference.