At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth and skill development across various banking sectors.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 13100 - 13475 £ per year.
LOCATION(S): Cheltenham
Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 17.5 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £13,100 increasing to £13,475 after 6 months
What you'll be doing
You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking - we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we're looking for
- A minimum of 12 months customer service experience.
- A people person - you’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, act with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don’t just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top - pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Lloyds Banking Group: Customer Support - Cheltenham employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in Cheltenham. Our commitment to employee growth is evident through our Skill Progression Framework, which empowers you to develop your career while providing meaningful support to customers during important moments in their lives. With a generous benefits package, including a robust pension scheme and flexible lifestyle benefits, we ensure that our colleagues feel valued and equipped to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group: Customer Support - Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone out. Be ready to share these stories during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Dress the part! Even though you’ll get a uniform, showing up looking smart and professional for your interview can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It’s the best way to ensure your details are seen by the right people. Plus, it shows you’re keen on joining us at Lloyds Banking Group!
We think you need these skills to ace Lloyds Banking Group: Customer Support - Cheltenham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your empathy and ability to build relationships.
Be Genuine and Honest:When writing your application, let your personality shine through! We value honesty and authenticity, so don’t be afraid to show us who you are and why you care about helping customers with their finances.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we're looking for. We appreciate when applicants take the time to connect their experiences to the role, so make it clear why you're a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and how you've handled difficult situations. Be ready to share specific examples of how you've shown empathy and resolved customer issues, as this role is all about helping people through important moments.
✨Show Your People Skills
This job is all about connecting with customers, so be prepared to demonstrate your ability to build relationships. Practice answering questions in a way that highlights your genuine care for others. Use examples that showcase your adaptability and teamwork, as these qualities are key to thriving in this role.
✨Familiarise Yourself with Digital Banking
Since you'll be promoting digital services, it’s a good idea to familiarise yourself with online and mobile banking platforms. If you can, try to understand common customer concerns related to digital banking. This will not only help you answer questions confidently but also show your commitment to supporting customers in their journey.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, career progression opportunities, and how they support diversity and inclusion. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
