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For Companies At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a trusted name in finance with a focus on customer care.
- Benefits: Competitive salary, career progression, and comprehensive training provided.
- Other info: Opportunities for growth into various roles within the Group.
- Why this job: Make a real difference in people's lives while developing valuable skills in customer service.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 20586 - 21175 £ per year.
LOCATION(S): Chelmsford
HOURS: 27.5 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £20586, increasing to £21175 after 6 months
What you'll be doing:
- You'll start your journey in one of our branches, providing face‑to‑face support to customers.
- While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support.
- This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
- You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- You'll also recognise opportunities to connect customers with the right products and services.
- We don't expect you to know everything about banking - we'll teach you.
- What matters is being calm under pressure, adaptable, and empathetic.
- As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we're looking for:
- A minimum of 12 months customer service experience.
- A people person - You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
Lloyds Banking Group Customer Support - Chelmsford employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Chelmsford
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone or resolved a tricky situation. Be ready to share these stories during your interview.
✨Tip Number 3
Show your adaptability! Be prepared to discuss how you've handled change or unexpected challenges in previous roles. This will demonstrate that you can stay calm under pressure, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - Chelmsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that show you can empathise and connect with people.
Showcase Your People Skills: In your application, emphasise your ability to build relationships and provide fantastic customer experiences. Use examples from your past roles where you've helped customers through tough situations or resolved issues effectively.
Be Genuine and Honest: We love authenticity! When writing your application, let your personality shine through. Show us that you genuinely care about helping people with their finances and that you're ready to learn and grow in this role.
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Showcase Your Empathy
Since this role is all about helping people through important moments, be prepared to share examples of how you've demonstrated empathy in previous customer service roles. Think of specific situations where you made a difference for someone, as this will highlight your ability to connect with customers on a personal level.
✨Practice Calmness Under Pressure
The ability to stay calm under pressure is crucial in customer support. During the interview, you might be asked how you would handle difficult situations. Prepare some scenarios where you successfully managed stress or resolved conflicts, showcasing your adaptability and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the training process for new employees or how the team supports each other in challenging situations. It’s a great way to demonstrate your enthusiasm and commitment to providing excellent customer service.