At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a supportive and caring financial institution.
- Benefits: Enjoy a generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Flexible hours with opportunities for career progression within the Group.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 12 months of customer service experience; empathy and teamwork are key.
The predicted salary is between 13100 - 13475 £ per year.
You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This may include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. Adapt to different customer needs, promote and support our digital services, and help customers use online and mobile banking independently. Recognise opportunities to connect customers with the right products and services. You’ll learn on the job, so the right attitude—calm under pressure, adaptable and empathetic—matters most. As you grow, you may progress into other roles across the Group, including support by phone, online or through channels such as web chat, video or social media.
Requirements
- Minimum 12 months of customer service experience.
- A people person: honest, genuine, and caring about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships and give customers a fantastic experience.
- Empathy and integrity: take time to resolve queries and give customers confidence in the service.
- Commitment to delivering on promises and going above and beyond for customers.
- Teammate spirit: collaborating closely with colleagues to ensure customers’ needs are met.
Benefits
- Generous pension contribution of up to 15 %.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
- Range of wellbeing initiatives and generous parental leave policies.
- Salaries reviewed annually on 1 April as part of the annual pay review.
- Full uniform provided.
Work Schedule
Week 1 – 18 hrs: Monday 09:00‑15:30 (6 hrs), Thursday 09:00‑15:00 (6 hrs), Friday 09:00‑15:00 (6 hrs). Week 2 – 17 hrs: Monday 09:00‑16:00 (6.5 hrs), Friday 09:00‑15:30 (6 hrs), Saturday 08:45‑13:15 (4.5 hrs). Hours may adjust to meet changing customer demand; changes will be discussed and agreed in advance.
Salary
£13,100, increasing to £13,475 after 6 months.
Equal Opportunities
We are disability confident. Reasonable adjustments can be made to our recruitment processes upon request.
Lloyds Banking Group Customer Support - Bridgend employer: Lloyds Banking Group
At Lloyds Banking Group in Bridgend, we pride ourselves on being an exceptional employer that values empathy and customer care. Our supportive work culture fosters personal growth through continuous learning opportunities, while our generous benefits package—including a robust pension scheme, private medical cover, and flexible lifestyle benefits—ensures our employees feel valued and rewarded. Join us to make a meaningful impact in customers' lives while enjoying a fulfilling career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Bridgend
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Banking Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Banking Group and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group Customer Support - Bridgend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Banking Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Banking Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Banking Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Banking Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Banking Group will surely appreciate.
