At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth and skill development in a supportive environment.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 12 months of customer service experience and a passion for helping others.
The predicted salary is between 23580 - 24255 € per year.
LOCATION(S): Bolton. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 31.5 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £23,580 increasing to £24,255 after 6 months
What you'll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we're looking for
- A minimum of 12 months customer service experience.
- A people person – you’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15 %
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
Apply today and find out more. We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. Please note our roles can generate a considerable amount of interest and close early so don’t miss out on this opportunity to apply today.
Lloyds Banking Group - Customer Support - Bolton employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer that prioritises employee growth and development, offering a comprehensive Skill Progression Framework to help you build a rewarding career in customer support. With a strong commitment to diversity, equity, and inclusion, our Bolton branches provide a supportive work environment where you can thrive while enjoying a generous benefits package, including a competitive pension scheme, private medical cover, and ample holiday entitlement. Join us to make a meaningful impact on customers' lives while advancing your career in a dynamic and collaborative team.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Bolton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and their values. This will help you connect your experiences to what they care about, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past where you've helped someone out or resolved a tricky situation. Being able to share these stories will highlight your empathy and adaptability.
✨Tip Number 3
Dress the part! Even though you'll get a uniform, showing up looking smart and professional for your interview can make a great first impression. It shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Lloyds Banking Group - Customer Support - Bolton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your ability to empathise and resolve issues.
Be Genuine and Honest:We’re looking for people who are authentic and care about helping others. In your written application, let your personality shine through! Share why you’re passionate about supporting customers and how you can make a difference.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role is all about helping people through important moments, be ready to share examples of how you've demonstrated empathy in previous customer service roles. Think of specific situations where you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Practice Calmness Under Pressure
The ability to stay calm under pressure is crucial in customer support. Prepare for potential scenarios you might face, such as dealing with a frustrated customer or a complex query. Practising your responses can help you feel more confident and composed during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the team collaborates to meet customer needs. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
