At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 12 months of customer service experience and a passion for helping others.
The predicted salary is between 23580 - 24255 € per year.
Customer Support
LOCATION(S): Barnsley — Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 31.5 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £23,580, increasing to £24,255 after 6 months
What you'll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we're looking for
- A minimum of 12 months customer service experience.
- A people person – honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
Lloyds Banking Group - Customer Support - Barnsley employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Our Customer Support role in Barnsley not only provides a competitive salary and generous benefits, including a robust pension scheme and private medical cover, but also fosters a collaborative environment where you can make a real difference in customers' lives. With our commitment to diversity, equity, and inclusion, alongside a clear career progression framework, you'll find meaningful opportunities to advance your career while helping others navigate their financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Barnsley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone out. Be ready to share these stories during your interview to demonstrate your empathy and problem-solving abilities.
✨Tip Number 3
Dress the part! Even though you’ll get a uniform, showing up looking smart and professional for your interview can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed. Plus, you’ll find all the info you need about the role and the company right there!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Barnsley
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your ability to empathise and resolve issues.
Be Genuine and Honest:We’re looking for people who are real and caring. When writing your application, let your personality shine through! Talk about why you love helping others and how you can connect with customers on a personal level.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to this role. Mention how your skills align with what we’re looking for, especially around adaptability and teamwork.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and how you’ve handled difficult situations. Be ready to share specific examples of how you've provided support, shown empathy, or resolved issues for customers.
✨Show Your Empathy
Since this role is all about helping people through important moments, be prepared to discuss how you can relate to customers' feelings. Share stories that highlight your ability to put yourself in someone else's shoes and how you’ve made a positive impact on their experience.
✨Familiarise Yourself with Digital Banking
Even if you don’t have a banking background, it’s helpful to understand the basics of digital banking services. Research common online banking tasks and think about how you would explain these to someone who might be struggling with technology.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the training process, opportunities for career progression, or how the team collaborates to support customers effectively.
