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- Tasks: Provide face-to-face customer support and help with financial queries.
- Company: Join Lloyds Banking Group, a leader in inclusive banking.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Inclusive workplace with opportunities for career growth and personal development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: One year of customer service experience and a passion for helping others.
The predicted salary is between 18340 - 18865 £ per year.
A part‑time branch‑based opportunity working 24.5 hours per week.
Location(s): Lincoln, working across Lloyds and Halifax branches within a reasonable distance.
Hours: 24.5 hours per week, including Saturdays
Salary: £18,340 increasing to £18,865 after 6 months
Role Overview: We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities. You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first, making a difference to customers, businesses and communities. Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely (we also connect via social media, web‑chat and remote advice video calls).
Skills and Experience:
- One year’s customer service experience.
- People person – honest, genuine, caring about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships to give customers a fantastic experience.
- Passion to put yourself in the customer’s shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving customers confidence.
- Commitment to deliver on promises and going above and beyond for customers.
- Genuine teammate – collaborating closely with colleagues to ensure customer needs are met.
If located in a hybrid location, you will need to meet our homeworking criteria, for example, a quiet private room at home and a stable internet connection.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Inclusive Workplace: Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Legal and Data Protection: We keep your data safe. We will only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
Lloyds Banking Group - Customer Support - Lincoln in Lincolnshire employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Lincoln in Lincolnshire
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and culture. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even if it's a casual interview, looking smart can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your progress and get you on board faster!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Lincoln in Lincolnshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Support role. Highlight your customer service experience and how you genuinely care about helping people with their finances. We want to see your personality shine through!
Showcase Your People Skills: Since this role is all about building relationships, share examples of how you've connected with customers in the past. We love seeing how you put yourself in their shoes and went above and beyond to help them out.
Be Authentic: We value honesty and integrity, so don’t be afraid to let your true self come through in your application. Share your passion for customer service and how you embody our values of care and empathy.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Company
Before your interview, take some time to research Lloyds Banking Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to empathise and build relationships, as these are key traits they’re looking for.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various customer situations, such as dealing with a complaint or providing financial advice. Practising these scenarios can help you respond confidently and demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company.