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- Tasks: Provide face-to-face customer support and develop skills in a dynamic banking environment.
- Company: Join Lloyds Banking Group, a leader in inclusive banking with strong values.
- Benefits: Enjoy competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Embrace diversity and inclusion while building a rewarding career.
- Why this job: Kickstart your career with opportunities for growth and impact in the community.
- Qualifications: One year of customer service experience; no financial services background needed.
The predicted salary is between 18340 - 18865 £ per year.
LOCATION(S): Lincoln
HOURS: 24.5 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £18,340 increasing to £18,865 after 6 months
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities.
About this opportunity:
You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses and communities. Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely (we also connect via social media, web‑chat and remote advice video calls).
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud and Financial Planning, as well as opportunities to move into leadership roles.
About us:
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What we’re looking for:
- One year’s customer‑service experience.
- A people person – you’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity, taking time to resolve queries and giving customers confidence in the service you’re providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
- If located in one of our hybrid locations, you will need to meet our home‑working criteria – for example, a quiet, private room at home and a stable internet connection.
About working for us:
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits:
- A generous pension contribution up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive? We know that great talent comes from many backgrounds. While this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. Apply today and find out more.
(Please note our roles can generate a considerable amount of interest and close early, so don’t miss out on this opportunity to apply today.)
Lloyds Banking Group - Customer Support - Lincoln employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Lincoln
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Dress the part! Even if the interview is virtual, make sure you look professional. It shows respect for the opportunity and helps you feel more confident. Plus, it sets the right tone for the conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Lincoln
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your ability to connect and empathise with people.
Be Genuine and Honest: We’re looking for people who are authentic and care about helping others. In your written application, let your personality shine through! Use a friendly tone and express your passion for providing excellent service.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application stand out.
How to prepare for a job interview at Lloyds Banking Group
✨Know the Company Values
Before your interview, take some time to research Lloyds Banking Group's values and mission. Understanding their commitment to putting people first will help you align your answers with what they’re looking for in a candidate.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to empathise and resolve issues effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain customer situations. Practise responses that demonstrate your problem-solving skills and your genuine care for customer needs, as these are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the skill progression framework or opportunities for growth within the company. This shows your interest in developing a long-term career with them.