At a Glance
- Tasks: Provide face-to-face customer support and assist with everyday banking transactions.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, pension contributions, and generous holiday allowance.
- Other info: Inclusive workplace committed to diversity and excellent career growth opportunities.
- Why this job: Make a real difference in people's lives during important moments.
- Qualifications: 12 months of customer service experience and a genuine approach to helping others.
The predicted salary is between 25000 - 30000 £ per year.
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. The core of this role is helping people through important moments – offering reassurance, guidance and practical support – while handling everyday banking tasks.
Responsibilities
- Provide customer support face‑to‑face in branch
- Assist with everyday banking transactions
- Offer reassurance, guidance and practical support during key moments such as bereavement, fraud concerns, vulnerable customer situations, and digital banking confidence
- Promote and support our digital services by helping customers use online and mobile banking independently
- Identify opportunities to connect customers with suitable products and services
Qualifications
- Minimum of 12 months customer service experience
- People‑oriented, honest and genuine approach to helping customers with their finances
- Ability to build relationships quickly and support customers confidently
- Empathy, acting with care and integrity, taking time to resolve queries and giving customers confidence in the service provided
- Commitment to deliver on promises and go above and beyond for customers
- Team player, collaborating closely with colleagues to meet customer needs
Benefits
- Pension contribution of up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other lifestyle benefits
- 22 days’ holiday (increases over time) plus bank holidays (pro‑rated for part time)
- Wellbeing initiatives and generous parental leave policies
- Salaries reviewed annually on 1 April as part of the annual pay review
- Full uniform provided
We are disability confident and committed to creating an inclusive workplace for all applicants. All applicants will be considered for employment regardless of race, colour, religion, gender, sexual orientation, national origin, disability, or other protected characteristics.
Lloyds Banking Group Customer Support - Lichfield employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment in Lichfield where you can make a real difference in customers' lives. With a strong focus on employee wellbeing, generous benefits including a pension contribution of up to 15%, and opportunities for personal growth, you will thrive in a culture that values empathy and teamwork. Join us to be part of a company that not only prioritises customer care but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Lichfield
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about face-to-face customer support, think of scenarios where you can demonstrate empathy and problem-solving. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to share your experiences! Prepare examples from your past customer service roles that highlight your ability to handle tough situations, like dealing with vulnerable customers or resolving queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - Lichfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role at Lloyds Banking Group. Highlight your customer service experience and how you can provide that face-to-face support that’s so crucial in this position.
Show Your Empathy:In your written application, let us see your genuine approach to helping customers. Share examples of how you've handled sensitive situations before, as empathy is key in this role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've helped customers, especially in tricky situations. This role is all about empathy and support, so be ready to share how you've made a difference in someone's day.
✨Show Off Your People Skills
This job is all about building relationships, so be prepared to demonstrate your ability to connect with people. Practice discussing how you approach customer interactions and how you handle sensitive topics like bereavement or fraud concerns. Authenticity goes a long way!
✨Get Familiar with Digital Banking
Since promoting digital services is part of the role, make sure you know the ins and outs of online and mobile banking. Be ready to explain how you would help customers feel confident using these services. A little tech-savviness can really set you apart!
✨Team Player Vibes
Collaboration is key in this role, so think about times when you've worked well with colleagues to meet customer needs. Be ready to discuss how you contribute to a positive team environment and how you support your teammates in delivering excellent service.
