At a Glance
- Tasks: Support customers face-to-face and assist with everyday banking transactions.
- Company: Join a leading bank committed to customer care and inclusivity.
- Benefits: Enjoy a generous pension, performance bonuses, and discounted shopping perks.
- Other info: Inclusive workplace with excellent career growth and wellbeing initiatives.
- Why this job: Make a real difference in people's lives during important moments.
- Qualifications: 12 months of customer service experience and a genuine approach to helping others.
The predicted salary is between 30000 - 40000 £ per year.
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. The core of this role is helping people through important moments – offering reassurance, guidance and practical support – while handling everyday banking tasks.
Responsibilities
- Provide customer support face‑to‑face in branch
- Assist with everyday banking transactions
- Offer reassurance, guidance and practical support during key moments such as bereavement, fraud concerns, vulnerable customer situations, and digital banking confidence
- Promote and support our digital services by helping customers use online and mobile banking independently
- Identify opportunities to connect customers with suitable products and services
Qualifications
- Minimum of 12 months customer service experience
- People‑oriented, honest and genuine approach to helping customers with their finances
- Ability to build relationships quickly and support customers confidently
- Empathy, acting with care and integrity, taking time to resolve queries and giving customers confidence in the service provided
- Commitment to deliver on promises and go above and beyond for customers
- Team player, collaborating closely with colleagues to meet customer needs
Benefits
- Pension contribution of up to 15%
- Annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other lifestyle benefits
- 22 days’ holiday (increases over time) plus bank holidays (pro‑rated for part time)
- Wellbeing initiatives and generous parental leave policies
- Salaries reviewed annually on 1 April as part of the annual pay review
- Full uniform provided
We are disability confident and committed to creating an inclusive workplace for all applicants. All applicants will be considered for employment regardless of race, colour, religion, gender, sexual orientation, national origin, disability, or other protected characteristics.
Branch Banking & Digital Support Specialist in Lichfield employer: Lloyds Banking Group
As a Branch Banking & Digital Support Specialist, you will thrive in a supportive and inclusive environment that prioritises customer care and employee wellbeing. With generous benefits such as a pension contribution of up to 15%, private medical cover, and a commitment to professional growth, our company fosters a culture of collaboration and empathy, ensuring you feel valued while making a meaningful impact in the community. Join us in a role where your contributions are recognised and rewarded, all within a dynamic branch setting that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Banking & Digital Support Specialist in Lichfield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the branch and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about face-to-face support, think of scenarios where you can demonstrate empathy and problem-solving. Role-play with a friend or family member to get comfortable with handling different customer situations.
✨Tip Number 3
Show off your digital savvy! Be ready to discuss how you can help customers navigate online and mobile banking. Share any personal experiences or tips that could make their lives easier – it’ll show you’re proactive and tech-friendly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Branch Banking & Digital Support Specialist in Lichfield
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, especially in tricky situations. Share specific examples that showcase your empathy and ability to build relationships.
Be Genuine and Honest:We value a genuine approach, so let your personality shine through in your written application. Don’t just list your skills; tell us why you care about helping customers with their finances. Authenticity goes a long way!
Tailor Your Application:Take a moment to tailor your application to the role of Branch Banking & Digital Support Specialist. Mention how your skills align with the responsibilities listed in the job description, especially around providing reassurance and support during key moments.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times when you’ve helped someone through a tough situation or provided exceptional support. This role is all about empathy and reassurance, so showing that you can connect with customers is key.
✨Familiarise Yourself with Digital Banking
Since promoting digital services is part of the job, make sure you’re comfortable with online and mobile banking platforms. Be prepared to discuss how you would help customers navigate these services. Maybe even practice explaining a few features to a friend!
✨Show Your People Skills
This role requires building relationships quickly, so think about how you can demonstrate your people-oriented approach. Prepare to talk about how you’ve built rapport with customers in the past and how you handle sensitive situations with care and integrity.
✨Be Ready to Go Above and Beyond
Employers love candidates who are committed to delivering on promises. Think of examples where you went the extra mile for a customer or a colleague. This will show that you’re not just about doing the bare minimum but are genuinely invested in providing great service.
