Technology Platform Lead - Modern Workplace in Leeds

Modern Workplace is an enterprise platform that brings together tools, technology, and support to enable colleagues to work effectively anywhere. It delivers a seamless digital experience across devices and collaboration tools, while driving productivity through modern tech, automation, and AI (e.g. Copilot). Strong governance ensures these capabilities are delivered safely and consistently, supporting transformation, reducing risk, and enabling a more connected, future‑ready organisation.

Core Purpose of the Role

The Modern Workplace Platform operates a “1‑in‑a‑box” model, combining TPL and BPL accountability to create shared ownership for both the ‘What’ (backlog and value) and the ‘How’ (technology and delivery) across the majority of labs and products, supporting the delivery of a world‑class product and engineering organisation with a strong focus on service. The role also works closely with the Modern Workplace BPL to align on physical and technology workplace outcomes, OKRs, and delivery across the Group. It owns platform strategy, OKRs, and backlog management, driving outcomes across financial performance, delivery, service resilience, people capability, and risk, and is accountable for how technology is designed, built, and operated, ensuring solutions are secure, resilient, and scalable, and aligned to Group strategy.

What You’ll Need

• Strong experience shaping future capability, articulating a clear skill‑based vision and delivering it through reskilling, upskilling, workforce planning (including recruitment and early careers), and effective use of Group frameworks, learning opportunities, and cost models to build a world‑class product and engineering organisation.
• Proven ability to define and deliver a compelling platform vision and roadmap, driving measurable value and improving how we serve those who serve our customers.
• Ability to align initiatives from team to lab to platform, connecting OKRs to Group strategy, and balancing short‑ and long‑term priorities with a strong commercial focus.
• Demonstrated experience owning platform outcomes end‑to‑end, including strategy, OKRs, backlog management, financial performance, delivery, service resilience, people capability, and risk, with accountability for how technology is designed, built, and operated.
• Extensive experience leading and empowering engineering teams within agile, DevOps environments, embedding effective ways of working, enabling focus on the right problems, and driving value through modern tooling (e.g. Jira) and delivery practices.
• Strong technical leadership across architecture and engineering, including engineering standards, delivery practices, platform scalability, service management, security, operational resilience, and modern software design, build, and release practices.
• Deep technical expertise across a broad range of engineering domains, including systems architecture, integration (including third parties), DevOps, data, automation, and hosting, with the ability to adapt approach to deliver the best solution and ensure technology remains Evergreen.
• Experienced collaborator and influencer, with the ability to build strong, trusted relationships across business, technology, risk, and suppliers (including regulators), resolve complex challenges, and communicate clearly to drive key decisions and outcomes.
• Strong understanding of customer behaviour, competitor landscape, and emerging technologies, using these insights to improve user and customer journeys and deliver exceptional colleague‑facing experiences (e.g. devices, collaboration tools, workplace environments).
• Strong risk, governance, and regulatory awareness, ensuring decisions align to Group standards, security and technology policies, and approved delivery frameworks, with the ability to identify, monitor, and mitigate commercial and customer risks.
• Commercially astute and financially accountable, able to manage resources effectively, optimise cost, investment, and value trade‑offs, and develop robust business cases across run and change activities.
• Data‑driven and insight‑led, using analytics to make evidence‑based decisions and clearly articulate the “why” to a wide range of technical and non‑technical audiences.
• Strong leadership presence, role‑modelling Group values, building high‑performing leadership teams, setting clear objectives, coaching through change, developing talent, and inspiring others through authentic and visible leadership.
• Experience maintaining resilient, secure, and high‑performing technology services, ensuring stability, safety, and service quality are prioritised within backlogs and delivery.
• Ability to drive alignment across business, risk, and technology stakeholders, balancing colleague experience, enterprise standards, and security in the delivery and adoption of workplace technologies.
• Proven ability to operate in complex, large‑scale environments, influencing senior stakeholders, delivering transformation, and supporting adoption of modern and AI‑enabled ways of working (e.g. Copilot, automation tools).

Benefits

• A generous pension contribution
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• Holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies